Lead Tour Receptionist

As a Lead Tour Receptionist you would be responsible for:

• Trains and supervises all Tour Desk team members.
• Creates, updates and manages Tour Desk staff schedules.
• Graciously welcomes and checks-in clients arriving for a sales presentation.
• Obtains necessary information from client to ensure accurate segment assignment.
• Correctly assigns client to appropriate sales agent based on specific type/rotor.
• Prepares for scheduled tour arrivals through the preparation of survey sheets; assures owner information has been prepared in advance; note available agents on rotor for client assignment.
• Identifies which clients provided a “good faith deposit” and process upon checking in for tour.
• Coordinates the sales line, properly assigning clients to sales agents and updating tour information.
• Updates and keeps track of all tour results & gifts provided.
• Manages, accounts for and reconciles good faith monies.
• Refunds deposits.
• Prepares client booked vs. showed reports for each tour wave in an accurate and timely manner.
• Updates tour information into Atlas specifically through check-in, agent assignment, tour credit, etc.
• Verifies tour information in Atlas is correct through the process of running reports and verifying data.
• Researches and prepares tour information for the following four (4) days based on wave, tour type and sales agent pre-assignment. Update and distribute report twice daily.
• Provides superior customer service in accordance with the Company DRIven to Excellence standards.
• Operates general office machinery (i.e., computer, copy machine, fax machine, etc.).
• Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other duties as assigned.

Why do Team Members Like Working for us?

• Our Mission and Values
• Internal growth opportunities
• Being part of an industry leader in the hospitality field
• Benefits include extended health & dental and vision coverage
• Short term and long term disability benefits
• Employee Assistance Program
• Wellness allowance
• Group RRSP
• Team Member and Family Travel Program providing reduced hotel room rates!

Qualifications

• To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent.

• A minimum six (6) months of experience in the hospitality, administrative and/or timeshare field required.

• A minimum six (6) months of supervisory experience in the hospitality, administrative and/or timeshare field required.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.