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Position Summary Elements Casino Victoria is currently looking for a Shift Manager, Cage to join our Cage team. This position will be responsible for assisting the Operations Manager, Cage in the overall support of the Cage and Count Team. This individual will support our team members, will lead by example, and will provide a learning environment for all team members. The Shift Manager, Cage will also ensure adherence to all policies and procedures. If you demonstrate attention to detail, excel in a fast-paced team environment and are ready to start building a rewarding career, then this could be the perfect opportunity for you. Are you ready? Then get in the game. It’s All You... Key Accountabilities • Provide leadership, direction and mentoring to Cage and Count team members • Provide assistance to the Operations Manager in the recruitment and hiring process • Resolve disputes; reports irregularities, and suspicious activities; review and prepare CSR Incident Reports • Make recommendations on opportunities for efficiencies and takes action as required • Communicate effectively with all appropriate operational departments • Comply with licensing laws, health and safety and other statutory regulations • Assist in the implementation of promotions and communicating these to team members • Assist the Operations Manager in the reviewing of revenue reports, labour costs reports, accounting summary and shift summary reports • Perform other duties as assigned or directed Education and Qualifications • Outstanding guest service skills • Understanding of yourself as well as others when communicating with team members and guests • Strong communication and mathematical skills • Has the knowledge and ability to monitor and report all discrepancies and suspicious cash/activities • Strong MS Office skills • Experience in managing or supervising a large team in a gaming environment • Ability to adapt and work a flexible schedule • Exceptional interpersonal and communication skills • Professional attitude and appearance, strong interpersonal skills and a team player. • Excellent multi-tasking skills • Ability to successfully obtain and maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB) Work Environment Considerations Regular casino and cage environment, standing or sitting for long periods of time, non-traditional work hours Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process. Who we are! GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN. Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences. Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences. Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders. What's in it for you? We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We provide you with the tools and technology needed to delight your clients! You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world. Freedom to Innovate: supports new and better ways to be successful. Be your Authentic Self: environment that values diversity as a source of strength. This isn't your typical \'corporate\' job. We work hard and we have fun! The only thing we don’t play games with…..is your career! Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability. Please note that due to the volume of applications, only those under consideration will be contacted for an interview. Thank you for your interest in Great Canadian Entertainment!