Client Service Coordinator

If you love problem solving, thrive on exceeding member expectations with fresh ideas and collaborative approach, then this role is for you!

Responsibilities

• Support identification of current and future strategic priorities, including developing business cases for recommendations.
• Collaborate with Director to develop workable solutions in support of member relations.
• Collaborate, monitor, and support the Director in preparing and implementing an annual plan.
• Fielding product and service questions from members.
• Evaluating member needs and ensuring that they are matched with the most appropriate product or service.
• Ensure meticulous member records management and data entry tasks.
• Promoting strong client relationships.
• Communicating with processors, transporters, and other industry stake holders.
• Assist with the creation, development and implementation of resources and programs.
• Coordinate and host information meetings with members.
• Provide project management coordination to initiatives related to member services offerings.
• Support team members as it relates to member services, cross train to fill in for vacations.
• Preparation and review of reports, conducting research and compiling data.

Requirements :

• Post Secondary diploma specializing in Agriculture or business administration.
• Minimum 5 - 10 years business administration experience.
• Sales and customer service experience an asset.
• Self-directed, problem-solving skills, communication skills, analytical, well organized, prompt (sensitivity to deadlines), time management skills, dealing with difficult customers.
• Process oriented mindset.