Communities Services Specialist

Do you consider yourself a creative problem solver? Do you hate when company policy gets in the way of the right decision? Do you easily admit when you’re wrong? Do you find yourself reading periodicals about the industry you’re in? Do you get satisfaction from a job well done and like to celebrate success when you’ve worked hard to get there?

If you answered yes to these questions, we have the job for you. Highstreet is currently seeking to fill the role of Communities Services Specialist to join our Services team.

The Highstreet Experience Communities Services is part of the operating branch of Highstreet, a Kelowna-based company who has been developing communities since 2005. Our mission is to elevate everyone who works and lives with us by creating community connections through exceptional customer service.

CORE VALUES Known as “Highstreeters” we demonstrate our core values in everything we do:

• H umility grants us insight from others
• I nquisitive & learning continuously
• G uided by always doing what is right
• H onest, open and timely communication
• R esponsible & accountable for our actions and decisions
• D etermined to persevere, get results and win together

THE OPPORTUNITY The Communities Services Specialist is focused on providing outstanding customer service and supporting the operations, leasing, and warranty of our communities. The role involves acting as a well-rounded generalist who can jump in and assist on a variety of different support services. The main component is supporting leasing in our operating communities and managing our warranty in our for-sale communities. This position will report to our Communities Services Manager. Specific duties include, but are not limited to, the following:

• Supporting prospective Community Members through our leasing process and setting them up for viewings with our on-site teams
• Reviewing market trends and making pricing recommendations for our rental communities
• Managing our warranty process and working with Highstreet Homeowners to get their issues resolved.
• Working with trade partners in resolving warranty requests
• Scheduling appointments with homeowners
• Supporting the opening of new communities through deficiency inspections, move-in, or other hands-on support.
• Leasing and Support for Aspen View (Comox)
• Warranty Support and on-site visits/investigations for Sky Gate & City Gate (Langford), Mosaic (Parksville), Lakeview Terrace (Nanaimo), Aurora (Comox)
• Travel up and down the island is expected therefore Valid Class 5 driver’s license and reliable transportation is required
• Attendance at Island based communities for lease-up support (rental), deficiency inspections, homeowner welcomes, and warranty inspections (for-sale)
• Other regional support and service as required

THE IDEAL CANDIDATE

• High attention to detail and eagerness to do things the right way
• Communicate openly and ethically with a positive attitude
• Thrive working in a fast-paced, dynamic environment with competing priorities
• Be a team player, be self-motivated, and efficient
• Assertiveness, follow through, and organizational skills with respect to paperwork is essential
• Be a self-starter who requires little direction while keeping a strong desire to do the right thing
• Possessing a can-do attitude to a variety of tasks and difficult situations

REQUIRED EXPERIENCE

• Strong customer service background
• Technically savvy, and proficiency with MS Office Suite
• Familiarity with property management and CRM software a bonus (Yardi/Salesforce), not required
• Knowledge of the Residential Tenancy Act, not required, but an asset

Additional requirements :

• Be available for travel, as required.
• Satisfactory criminal and credit record check.

Additional Information : The Communities Services Specialist works amongst a team of three CSS. Each CSS is responsible for a specific region and properties, but collaboration and support amongst the team is expected.

Salary : $65,000.00-$90,000.00 per year