.. CompTIA A+ and Network + would be considered an asset Basic level of knowledge of LANs (Local Area Networking) and IP communications is an asset. Strong communication and organizational skills required The incumbent supports existing information technology systems of Erb Group. Your Cool Work Perks : .. read more
ARGO is more than the name of a company and the machines we ride: It’s also the culmination of what’s possible when talented, inspired people are set free in a professional workplace with the goal to produce the ultimate extreme terrain vehicles.
From the company’s humble beginnings at its original location in Kitchener, Ontario, to its current three-facility campus in New Hamburg, Ontario, ARGO has always been a place where passion and ingenuity drive new innovations that deliver the next generation of machines.
Many people have made important contributions to the company and it’s machines, and each person can take pride in the impact they made over the past 50 years. ARGO would not be here today without the personnel who dedicated themselves to designing, testing, building and selling the world’s finest off-road vehicles. These are some of those people.
They - and we - are ARGO.
Position :Customer Service Coordinator
Location :New Hamburg, Ontario
Shift :Days
Job Purpose : The Customer Service Coordinator is responsible for timely review, processing and tracking of orders while working closely with multiple internal partners to ensure accurate and timely fulfillment.
Duties & Responsibilities : The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. Argo maintains the right to modify job duties and responsibilities at its discretion.
Essential Duties :
- Coordination and management of order preparation, billing and invoicing, cash payment tracking, RGA's, credits, transportation, account and system support and general account maintenance
- Tracking and follow up on all back orders/pending orders for both vehicles and PG&A
- Manage incoming calls and customer service inquiries regarding order processing, billing issues, product problems, product tracking and general client concerns in a professional, friendly and timely manner
- Provide daily support to sales and marketing teams regarding orders, shipments, allocations and inventory, as well as work closely with internal credit department to resolve disputed credit items
- Regular communication and follow-up with Northpoint Commercial Finance for credit approval
- Daily communication with warehouse regarding status of orders, order changes and inventory
- Coordination and management of Demo and R&D inventory
- Management of daily/weekly/monthly reports as specified by leadership
- Document management/filing
- Responsible for driving and identifying opportunities for continuous improvement as well as preparing, maintaining and updating process / procedure documentation related to areas of responsibility
- Special projects upon request
- Any other duties as assigned
Qualifications : To perform this job satisfactorily, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the hiring manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Educational Requirements :
- Ontario Secondary School Graduation Diploma (or experience equivalent)
Other Education/Certification/Training preferred :
- Post-secondary education in a related field is an asset
Work Experience Requirements :
- 3-5 years working in a comparable administrative Support role
- Prior experience working in a manufacturing environment or similar industry experience is an asset
- Experience with continuous improvement principles and the documentation of processes and procedures
- Demonstrated problem-solving, organizational and time management skills
- Demonstrated competency in both written and verbal communication
Technical requirements : Software :
- Proficiency with Microsoft Office
Key Competencies : Integrity and Accountability
Building Alignment
Driving Results
Teambuilding
Communication
Attendance and Punctuality
Other Job Requirements :
- Outstanding communication, negotiation and presentation skills is a must have.
- Demonstrate experience in developing client-focused, differentiated and achievable solutions.
- Ability to manage several projects and change priorities as dictated by changing deadlines and business requirements.
- Effectively meet customer needs.
- Identifying and understanding issues, problems and opportunities.
- Discretion and integrity are required in safeguarding confidential matters.
- Effectively managing one’s time and resources to ensure that work is completed efficiently.
- Positive, professional attitude with a customer-centric focus in dealing with both internal and external c