Help Desk Technician

  • New Hamburg
  • The Erb Group Of Companies

Job title :Helpdesk Technician

Job Location :New Hamburg

Position Type :Onsite

Shift Hours : 8:00 a.m - 4:30 p.m

We Bring Food to Your Family’s Table

The Erb Group of Companies is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 63 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA.

What Will You Do?

  • Provide helpdesk technical support to end users. This includes installation of PCs, related hardware, software.
  • Identifies, researches, coordinates, and resolves technical problems.
  • Track and monitor helpdesk inquires to insure a timely resolution.
  • Familiar with a variety of concepts, practices, and procedures related to the support role.
  • Relies on experience and judgment to plan and accomplish goals.
  • Troubleshooting PC and equipment issues.
  • Basic level network troubleshooting.
  • Monitor and support assigned technology systems as alternate (i.e., Systems Administrator)
  • Understand standard concepts, practices, and procedures within a particular system.
  • Flexibility to support departmental needs as required.
  • All other duties as required

Who Are We Looking For?

  • Community College certificate or diploma and/or 3-5 years of relevant experience
  • Good understanding of PC hardware and software components is required. CompTIA A+ and Network + would be considered an asset
  • Basic level of knowledge of LANs (Local Area Networking) and IP communications is an asset.
  • Strong communication and organizational skills required
  • The incumbent supports existing information technology systems of Erb Group.

Your Cool Work Perks :

  • Benefits available from day 1_ We’re motivated by doing business with good people and hiring them too.
  • Company paid health insurance plans (health, prescription, dental and vision)
  • Company paid group life insurance and optional life insurance
  • Company paid accident and serious illness benefits
  • Long-term disability insurance
  • Employee & Family Assistance Program (EFAP)
  • 20 massages per calendar year
  • TFSA, RRSP & RESP savings plans with company match contributions
  • Profit-sharing opportunity
  • Referral bonus program
  • Safety shoe voucher
  • Uniform and annual tool allowance for apprentice and mechanic technicians
  • Corporate discounts with Josslin Insurance and Goodlife Fitness
  • Educational assistance up to 50%, with specific training required by The Erb Group paid in full
  • Career advancement opportunities
  • Community and philanthropy opportunities
  • Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How To Make Your Next Cool Move

  • The Erb Group of Companies is an equal opportunity employer. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continues to be a safety industry leader._
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