Customer Service Manager

  • Burnaby
  • Dr. Mas Laboratories Inc.

We are a leading research and manufacturing company for natural health products such as botanical extracts, dietary supplements, vitamins and minerals. Our state-of-the-art facility is located in Metro Vancouver, B.C. We dedicate our research and development efforts into the analytical methods of accurate identification and quantification for Natural Health Products. We have the capacity to formulate and manufacture natural health products directly from raw materials into various types of products. Our manufacturing service includes capsules, tablets, liquids and powder products, soft gels and granules.

We are looking for: Customer Service Manager

Job Type : Full Time


  1. Develop a sound customer service policy & plan for the company, include overall customer service operation process, schedules, and detailed documentation requirements;

  2. Oversee the overall customer service operation of the company;

  3. Strictly reinforce the customer service plan and maintain a high-profile customer service work in daily basis;

  4. Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales;

  5. Coordinate with other departments to provide customer services to client, provide necessary company training if required;

  6. Resolve problems that arise, such as customer complaints;

  7. Oversee any follow-up activities with clients.

  8. Oversee daily operations for the customer service team;

  9. Seasonal/Annual report for customer service & sales operation;

  10. Determine staffing requirements, recruit and train staff as required;

  11. Routine visits or visit clients on-site for quality assurance, complaints as required;

Requirements :

  1. Bachelor's degree or equivalent experience.

  2. 3 years of relevant work experience.

  3. Minimum 1 year of senior management experience.

  4. Ability to communicate in English.

  5. Previous experience with supervising 2 to 10 people.

Salary : From $4,200.00 per month

Benefits :

  • Extended health care


  • Monday to Friday
  • No weekends