Dispatcher

Our client is seeking a bilingual dispatcher, as a Bilingual Dispatch Coordinator, you will play a critical role in ensuring the smooth and efficient operations. You will be responsible for coordinating the scheduling and dispatching of our services while maintaining a high level of customer satisfaction. Fluency in both English and French is required for this position.

Roles and Responsibilities
Swiftly respond to client inquiries and arrange requested tasks.
Efficiently prioritize service requests based on their urgency and create schedules accordingly.
Coordinate the dispatch of scheduled work to on-site technicians.
Aid employees with questions regarding their assigned tasks, offering essential information and purchase orders.
Ensure clients are furnished with all essential paperwork and health and safety documentation prior to commencing work.
Streamline service requests to ensure materials and subcontractors are prepared ahead of work initiation.
Effectively oversee ongoing service calls, providing customer updates and procuring necessary materials.
Prepare and submit service reports and associated documents to clients and compliance programs.
Compile completed work orders for review in the invoicing process.
Maintain and update customer databases and tracking systems.
Qualifications and Skills
Fluency in both French and English
1-2 years of experience working in dispatching

Nice-to-Haves
Industry experience in construction or HVAC or relevant.