Dispatcher

Transportation Dispatcher

ADESA/OPENLANE Canada, is the country's largest wholesale vehicle auction and remarketing services company. ADESA/OPENLANE provides state-of-the art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.
At ADESA Winnipeg, we offer:
• Competitive wages
• Full company paid benefits
• Company matching RRSP plan up to 5%
• Up to 3 paid care days, up to 3 paid float days, 2 weeks vacation (prorated based on hire date)
• Discounted stock options
• Referral Program
• ADESA Perks Program (discounted: gym memberships, mobile services, Vehicle Purchase, etc)
• Employee Assistance Program
• Service Award Recognition Program
• Fun work environment
• Free Parking
• Please note that ADESA/OPENLANE Winnipeg recognizes 11 Statutory Holidays throughout the year and are generally closed on these holidays, unless overtime is being offered.

Overview

The Dispatcher role is a critical and important member of our Transportation department and we are looking for a dedicated and driven team member to contribute to our team.

Responsibilities

• Helps coordinate the transportation department operations by coordinating long haul, rail and local trips and completing all relevant paperwork to ensure the smooth transition of pickup and delivery

• Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.

• Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications

• Investigate any discrepancies and communicating same to appropriate personnel in a timely manner

• May assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services. 

• Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.

• Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.

• May assist with onboarding, training, and supporting transportation employees with job related tasks

• Assist in ensuring all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program. 

• Other duties as assigned.

Educational/Experience Requirements

• 1-3 years related direct dispatching experience required

• Valid driver's license and have own transportation as the work location is not on any bus routes

• Must possess excellent customer service skills

• Team player with excellent communication skills

• Ability to handle multiple tasks in a fast-moving environment

• High proficiency in in all types of computer software such as Google office, Microsoft office, etc

• Experience using Transport software considered an asset

• A self-starter who can assess work volumes and ensure timely completion of these prioritized tasks