.. to all incoming calls, greet and direct all visitors, answering inquiries in a positive and professional manner, representative of Revera. Key Responsibilities To answer all incoming calls, and respond to caller's inquiries in a positive, professional manner ; To redirect calls as appropriate and take .. read more
Are you a detail-oriented person with a desire to help those around you? Are you an organized individual who enjoys seeing things come together for the greater good? Are you looking to be a part of a growing team and company?
The Universal Group has an exciting opportunity for a Dispatcher to join our Dispatch team. Reporting to the General Manager - Vancouver Island, the Dispatcher partners with the Dispatch group and internal clients to drive forward our purpose of providing Peace of Mind to our clients and our employees. We deliver on our purpose through our core values of being passionate, driven, and authentic.
The Company
The Universal Group is an industry leader in traffic control services, traffic management planning, traffic signage & equipment supply, landscaping, temporary labour, and occupational health and safety. The Universal Group operates across British Columbia with operations in the Okanagan, Vancouver Island, and the Lower Mainland; and as of late 2021 we have operations in Ontario and Quebec.
With a growing employee base and through a number of strategic acquisitions, The Universal Group is expanding nationally making us the prominent player within the traffic control industry. As an employee of the Universal Group, we promise to provide that same peace of mind to you, as you contribute to our mission, demonstrate our core values and deliver best-in-class services.
Who You Are
Fueled by your passion and drive to achieve success, you bring a collaborative and consultative approach, and a keen ability to connect people, data and performance to drive the business forward.
Through your high level problem solving skills and commitment to outstanding client service, you will develop a keen understanding of our business which, in turn, will aid you in promoting positive, solution - focused interactions with both our clients and employees.
The Role
As a Dispatcher, you will ensure clients are provided with the very best traffic control service to protect our employees, our client’s workers, and the public. This role will be based out of our Victoria Operations office.
What you will do :
- Ensure traffic control capabilities to meet or exceed requirements for cost, quality, delivery, safety and responsiveness.
- Accurately enter all requests for staffing at job sites into a computer-based program as required.
- Check various Traffic Management plans and determine supply requirements for the job and report to the Fleet/Warehouse Manager.
- Investigate and analyze concerns from clients, the public and employees. Reports any incidents as required to the proper channels depending on the situation at hand.
- Track all requests for employee leave and time off to ensure optimum staff levels are available for job requirements.
- Assist with special events and work closely with the Coordinator to ensure proper levels of staff and equipment are available for the clients.
Perks & Benefits
- A large, growing company with room for promotion.
- Extended healthcare benefits available after probation.
- An RRSP matching plan.
Qualifications
- Telephone skills and mannerisms.
- Ability to multi-task and work under tight time constraints.
- Knowledge of Google Workspace Applications; Docs and Sheets.
- Dependability and available for flexible working hours.
- Previous dispatching, call center, or customer service experience is considered an asset.
- Basic knowledge of Traffic Management Plans and the Traffic Control Manual for Work on Roadways is considered an asset.
Why Universal Group?
The Universal Group is rapidly growing as we are expanding our business across other Canadian provinces, this is an exciting opportunity to be a part of our growth. Our company is driven by an entrepreneurial spirit and you will be able to own your role. As an integral part of the Dispatch Team at The Universal Group, you will receive a competitive base salary as well as a comprehensive benefits package, and opportunities for further education and development.
The Universal Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
UNV1