Trainer

Overview: Reporting to the Senior Director of Human Resources, the Trainer is responsible for presenting learning modules and monitoring the effectiveness of training and development for the Ottawa property. In addition, the Trainer will partner with other departments to engage Team Members at all levels of the organization to effectively identify training and development needs and deliver programs that will support business goals.

Responsibilities :

• Implement training programs and learning modules developed for the Ottawa property. This includes pre-learning preparations, training collateral, manuals, guides, and visual aids to accompany training programs
• Design, plan and implement training programs, policies and procedures.
• Conduct training sessions for all property programs, such as Orientation, Guest Service, Supervisor/Manager Leadership training, etc. Instructional methods include individual training, group instruction, demonstrations and workshops
• Utilize property guest survey data to identify improvement opportunities and provide feedback to team members.
• Coordinate logistics for all training sessions.
• Conduct needs assessment to determine training needs.
• Collect feedback and data to measure progress and effectiveness of training programs.
• Maintain database and accurate records for training administration, workforce development, succession planning, and tuition reimbursement
• Proficient in e-Learning design and computer-based training

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications: EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Minimum of five (5) years HR experience -OR- three (3) years of classroom training experience with curriculum design required, preferably in a regulated and/or unionized environment; or, an equivalent combination of education and experience preferred
• Bachelor’s degree in a related field is strongly preferred

SKILLS

• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to work flexible schedules, including nights, weekends and holidays as required
• Ability to function independently in a multi-task environment, as well as a part of a team
• Ability to present an image of excitement and enthusiasm, while being able to present a professional appearance.
• Ability to develop and deliver programs for all levels of management and team members
• Ability to exercise sound judgment on an independent basis
• Ability to maintain strict confidentiality
• Must possess excellent attention to detail and be extremely organized
• Must be proficient in Microsoft Office, i.e. Excel, PowerPoint, Word, and Outlook
• Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

PHYSICAL DEMANDS

• Ability to sit or stand for extended periods of time.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to tolerate exposure to heat, cold, and loud/noisy environment.

The employee is expected to adhere to all company policies and to act as a role model.