Remote Outbound Solution Specialist

Description With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT, what you do matters. A Career at NTT Means: Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. Being part of a global organization where you can BELONG- in an inclusive and diverse working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are. Belonging to a team where you can make a DIFFERENCE- to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.What else does NTT BPO Offer? We’re glad you asked! All equipment required for you to be successful in your roleVirtual paid training Comprehensive benefits package (medical, vision, and dental)Employee Assistance ProgramRRSP program optionsShort- and Long-Term Disability optionsRewards and Recognition programs Internal career advancement opportunitiesPosition Overview: As an Outbound Customer Solution Specialist, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer.This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, self-driven with strong communication skills, have a passionate for sales, easily builds rapport, deliver consistent results and is and is genuinely invested in helping others, you would be a great fit for our team!Position Status: Full Time, Permanent, RemoteHours of Operation: Tuesday - Friday 1:00pm - 9:00pm & Saturday 10:00am - 6:00pm ESTRate of Pay: $16.20 + Hourly Target IncentivesResponsibilities: Connect with customers from coast-to-coastConduct outbound calls for customer retention Promote and recommend the latest products and services to customers on inbound/ outbound sales queuesManage call flows, provide first call resolution and satisfying customer expectationsStrive to understand the customer’s situation and recognize the customer’s needs while providing customized solutionsCreate a need by educating customers on product & services, and execute business strategy that meets or exceeds financial objectivesMeeting key performance indicatorsFollowing-up with customers to ensure customer satisfaction and expanding sales opportunitiesAccurately resolve customer questions with a high level of professionalismAccurately document customer interactions within the appropriate systemsCommunicate effectively to customers regarding account information, products, pricing, promotions, etc.Maintain a high level of competition and product knowledgeMaintain a high level of confidentialityOther job tasks as required.Requirements: Experience in Customer Care, Retention, Inbound Sales or Outbound Sales is an asset;A flexible schedule (including evenings and weekends);An ability to build rapport with customersAn ability to navigate multiple computer systemsAn ability to work in a target-driven environmentA secure area to store company and customer related informationPower outlets for both a PC and MonitorHigh Speed internet (10MB or greater)A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by WIFI.Ability to download and use the Google Authenticator app (using a smart phone or tablet)Diversity. Equity. Inclusion. Unleashing the power of being unique. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category. At NTT what you do matters. Because here YOU can. NBIND