Front Desk Agent

  • Cochrane
  • Days Inn E Suites Cochrane

Perform all check-in and check-out tasks

  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Job Types : Part-time, Permanent Part-time hours: 24 per week

Salary : From $16.00 per hour

Benefits :

  • Dental care
  • Extended health care
  • Life insurance
  • Vision care

Schedule:

  • 8 hour shift
  • Evening shift

Experience :

  • Customer service: 1 year (preferred)