Guest Services Agent

  • Canmore
  • Spring Creek

REQUIREMENTS

This position requires individuals to have a pleasant phone manner, excellent communication and people skills, and good computer skills. Knowledge of the surrounding area and attractions is a definite asset. A willingness to work a mix of days, evenings and weekends is required, depending upon the schedule.

DUTIES

The duties of this position include, but are not limited to:

  • Processing payments for Vacation Rental Properties stays.
  • Greeting, welcoming, and checking in guests as they arrive.
  • Responding to general enquiries about the area, local attractions and activities, and amenities in the area.
  • Dealing with guests’ concerns in a timely, respectful, and appropriate manner.
  • Responding to emergencies on site, following company procedures.
  • Keeping the Vacations Office neat and tidy.
  • Doing a reconciliation at the end of each shift.
  • Assisting the Housekeeping team, if and when the need arises.

Job Types : Full-time, Part-time, Permanent, Casual, Seasonal

Salary : $19.00-$21.00 per hour

Benefits :

  • Company events
  • Discounted or free food
  • On-site parking

Schedule:

  • Day shift

Supplemental pay types:

  • Overtime pay

Experience :

  • front desk: 1 year (preferred)

Work Location: One location