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Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
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Job ID #30205: Parking Equipment Technician :
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Union : CUPE Local 5167 Outside
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Job Description ID # :2042
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Duration: Permanent : SUMMARY OF DUTIES**
Reporting to the Supervisor, Parking Collections, install, troubleshoot, repair and maintain all parking payment equipment and systems within municipal carparks, parking garages/structures and on-street. This position will also assist with snow removal in municipal carparks, garages and structures when required.
GENERAL DUTIES
Install, test, troubleshoot, maintain and complete associated preventative maintenance and repairs with mechanical, electrical and controls of various equipment including parking meters, payment machines, entry/exit terminals and associated systems, on-street stalls, surface lots, parking garage and Parkade.
Perform and assist in the development of preventative maintenance procedures for all relevant equipment in accordance with manufacturer/system provider guidelines ensuring compliance with City of Hamilton policies and procedures.
Operate hand and power tools as required to ensure machines are maintained and repaired properly, including but not limited to pliers, screwdrivers, hammers, electric drills, grinders, soldering stations.
Install and program computerized upgrades in each machine/system including but not limited to system updates, security patches, pricing and hours of operation changes.
To track performance and repair statistics for equipment and malfunctions. Maintain inventory database of purchases for parts and shop supplies - requires proficiency in spreadsheets, asset databases, GIS technology.
Follow up on complaints concerning non-functioning equipment, conduct investigations and resolve issues and document work/repairs performed and close service requests.
Provide training and instruction on machine/system operations to other staff where appropriate.
Maintain records and logs, document polices and procedures.
Review instruction manuals and resolve technical issues.
Identify and assist in evaluation of the condition/life-cycle of existing and future equipment.
Assist with revenue collection (meters, pay and display machines, pay on foot equipment) and coin processing as well as maintenance of coin processing equipment where required.
Work with vendors to program new electronic equipment, program new fee structures.
Operate snow clearing and removal equipment and assist maintenance staff and outside contractors when required.
Work in accordance wit the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Perform other duties as assigned which are directly related to the major responsibility of the job.
QUALIFICATIONS
- Technical knowledge of the installation, repair and maintenance of electronic equipment normally acquired through the completion of an Electrical Technician Diploma and XML Fundamentals computer program training
- Previous working experience in troubleshooting, testing and servicing electronic parking meter mechanisms, Pay and Display ticket machines, Pay on Foot Systems, entrance and exit ticket/gate systems and associated computer software.
- Strong computer skills (outlook, word, excel) including good knowledge of web-based systems relevant to parking systems and all relevant computer hardware.
- Demonstrated organizational and problem-solving skills, and experience working with customer and general complaints, excellent public relation skills and demonstrated conflict resolution/problem solving skills.
- Must have the ability to work independently in a fast paced and demanding work environment, unsupervised, often alone and with mínimal supervision to achieve best possible outcome. Strong interpersonal and communication, both written and verbal skills to relate and respond readily to front line staff, City departments and the general public.
- Knowledge of Hansen would be considered an asset.
- Able to perform the essential duties of the job such as walking long distances, lifting, shoveling, standing for prolonged periods, driving, bending and twisting.
- Knowledge of statutes, regulations and by-laws related to the parking industry. (e.g. Occupational Health and Safety Act, Ontario Highway Traffic Act and relevant municipal statutes).
- Must be w