Legal Collections Agent

Job Type :Full Time, Permanent, On site (No remote work)

Job Location :40 West Wilmot Street, Richmond Hill

Hours :40 hours

Salary :Competitive salary and health benefits plus commission and bonuses.

Required Hours : Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

• Conduct outbound calls, related to negotiating payments in full or settlement in full, updating customer information, and other customer service inquiries.
• Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
• Maintain compliance by use of proper policy, procedures, and script.
• Accurately record all details of communications and activities within the system
• Proactively monitor and investigate accounts to locate pertinent information to aid collection
• Utilize various trace tools to locate consumer information.
• Identify cases for special handling according to company criteria, including legal actions and asset attachment
• Maintain a clean and secure work environment.
• Ensure collection goals are obtained.

Qualifications :

• Strong negotiation and customer service skills
• Excellent verbal and written communication skills
• Reliable, organized and goal oriented.
• Detail-oriented, efficient, and able to multi-task
• Proficient computer skills with working knowledge of Microsoft Office
• Experience using third-party bank database systems an asset.
• A collection or sales background is an asset.
• Bilingualism is an asset.
• Well versed in collections and skip tracing techniques
• Knowledge of DRS and CUBS preferred.
• Must have completed probationary period and performance meets FDR expectations

Benefits :

• Competitive salary, paid training, and a commission structure
• Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
• Group Benefits (health, life, dental insurance plan - for full time employees)
• Career advancement and career advancement opportunities

Seize the opportunity to advance your career in financial services!

Benefits :

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay
• Commission pay

Application question(s):

• How soon can you start?
• What is your salary expectation?
• Are you able to work all of the required hours listed in the job posting?
• How many years of Accounts receivable experience do you have?
• Which ethnic group do you identify with?

Experience :

• Legal Collections: 2 years (required)
• 3rd Party Debt Collection: 2 years (required)

Language :

• English Fluently (required)

Work Location: In person