Medical Office Assistant, Regular Part-time

Position Title : Medical Office Assistant Status : Regular Part-time, 28hrs per week Salary : $21.958/hr to $25.834/hr Department : Integrated Health Services Application Deadline : Until Filled Who are we? Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require accommodation due to a disability, please let us know the nature of the required accommodation. Job Summary Provides medical reception, administrative support and records management services for the PQCHC clinic and teams. Job Specific Responsibilities Direct Client Service

• Greets clients in a welcoming, patient, non-judgmental fashion, and screens appropriately for infection prevention and control
• Verifies and updates client information in the Electronic Medical Record (EMR)
• Registers and checks client into EMR schedule
• Schedules in person, phone or virtual appointments with clients and cultural interpreters via EMR
• Notifies clients of cancellations or changes to appointments, rebooking as needed
• Answers clinic phone line telephone calls: provides information, schedules appointments, or redirects as appropriate.
• Records telephone messages in EMR and sends to appropriate staff member

Administrative & Records Management

• Creates and updates EMR client records
• Processes incoming mail and faxes, uploading and directing documents via EMR as needed
• Processes requests for transfer of medical records, preparing and sending health care information as requested and recording passwords in EMR as needed
• Checks and processes EMR MOA message inbox regularly
• Assists with Provider tasks, i.e., faxing prescription, scanning documents, calling clients for pick up
• Scans and uploads documents into EMR as required
• Respond to urgent requests from Providers
• Utilizes secure messaging communication system with clients
• Fax documents as required
• Processes referrals through the EMR (includes internal, external and e-referrals)
• Ensures clients are aware of their appointments when needed
• Requests consult notes, test results and other client’s information from hospitals and specialists’ offices
• Updates the EMR address book
• Performs all other Medical Office Assistant procedures listed in Policies and Procedures Manual.

Teamwork and Collaboration

• Attends clinic, medical office assistant, general staff and other meetings as requested.
• Provides health promotion activities as appropriate to the position.

Other

• Ensures client confidentiality is always maintained during interactions with clients and staff
• Carries out opening and closing procedures of MOA clinic area
• Ensures cleanliness and organization of MOA clinic area
• Works flexible hours including evenings.
• Follows Infection Prevention and Control practices related to routine practices and additional precautions
• Performs other related duties as assigned

Qualifications :

• Secondary school diploma and medical secretarial training.
• Experience using Electronic Health Record systems
• Proficiency in typing and word processing, experience with data entry also desirable.
• Two to three years medical reception and/or basic records management experience in a clinical setting.
• Experience dealing with the public in a mature manner.
• Experience working with diverse populations.
• Fluency in English. Fluency in any other languages would be an asset.
• Ability to work flexible hours.