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Reporting to: Senior Manager - Operations
Job Description
The Medical Documents/Reports Coordinator is primarily responsible for preparing medical briefs, creating document lists, attaching cover letters, sending files to medical assessors, following-up with assessors to solicit reports, and ensuring that all processes and services are complying with set deadlines. The Medical Documents/Reports Coordinator must also follow-up with customers if necessary documents have not been received in due course. The role involves a variety of supportive and administrative activities (confirming assessment completion, managing faxes and voicemails, etc.) in a fast-paced, time-sensitive medical assessment environment. The job entails photocopying and/or scanning medical documents, typing document lists, generating cover letters, organizing documentation within each file, and having communications (telephone and email) with customers as well as assessors. The role also involves a quality assurance element in that the successful applicant must review the referral details to ensure there are no errors in the documentation or assignment type prior to preparing the documents and sending them to the assessor. Please note that duties and responsibilities are subject to change based on day-to-day business needs and operational changes in workflow.
Education and / or Experience
University/college degree (preferred)
Minimum 1-2 years’ experience working on medical assessment files. Experience in an IME (Independent Medical Evaluation) environment is highly desired.
Qualifications/Skill Set Requirements
Strong communication skills, both written and verbal.
Strong interpersonal skills.
Strong organizational skills.
Ability to support departmental and organizational goals.
Knowledge of medical terminology and medical disciplines.
Ability to examine records/reports.
The ability work well with others.
Strong problem solving, decision making, critical thinking skills.
Strong computer skills – typing, Microsoft Word, Excel, application aptitude
Need to be physically able to work regular shifts and to pay high attention to detail and work under demanding deadlines with multiple priority shifts.
Essential Duties and Responsibilities Include, but are not limited to the following:
Review the referral details to ensure there are no errors in the documentation or assignment type prior to preparing the documents and sending them to the assessor
Follow-up with customers (telephone, email, and via client portals) if necessary documents have not been received in due course
Preparing medical files (photocopying and/or scanning medical documents, generating cover letters, organizing documentation within each file)
Sending files to medical assessors via secure online method and/or via courier
Following-up with assessors to determine if assessments occurred as scheduled
Following-up with assessors (telephone, email and secure on line portal) to solicit reports and coordinating with our quality assurance team upon report submission
Ensuring that all processes and services are complying with set deadlines
Communicating with customers as well as assessors
Please note that duties and responsibilities are subject to change based on day-to-day business needs and operational changes in workflow.
Job Type: Full-time
Pay: $38,000.00-$42,000.00 per year
Benefits:
- Casual dress
- Extended health care
- On-site parking
- Paid time off
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Toronto, On