Night Auditor

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

The Suites by INNHotels is a 90-room extended stay hotel, with full kitchenettes, on-site coin laundry, a fitness centre, and social space.

JOB SUMMARY : JOB RESPONSIBILITIES : Night Audit Procedures :

• Conduct night audit procedures to reconcile daily guest accounts, charges, and transactions.
• Ensure accuracy in posting room charges, taxes, and other fees.
• Generate and distribute reports summarizing daily operations.

Guest Services :

• Welcome late-night arrivals and assist with check-in procedures.
• Handle guest inquiries, requests, and concerns during the night shift.
• Provide exceptional customer service to ensure guest satisfaction.

Security and Safety :

• Monitor and ensure the security of the premises during the night hours.
• Respond to emergencies and incidents, following established procedures.
• Report any suspicious activities or safety hazards.
• Perform periodic walk throughs inside and outside building and documentation of activities.

Financial Transactions :

• Process guest payments, including credit card transactions and cash handling.
• Verify and balance all revenue and settlement accounts, ensuring accuracy.
• Prepare and distribute accurate and timely financial reports.

Communication :

• Communicate effectively with the day shift team, updating them on night activities and any outstanding issues.
• Maintain a log of significant events and activities during the night.

Hotel Reservations Software Utilization :

• Utilize hotel management software (e.g., WebRez) for night audit and guest management tasks.
• Troubleshoot and resolve any software-related issues.

QUALIFICATIONS :

• 1 year of previous experience in night audit or a related field is required.
• Familiarity with WebRezPro is an asset.
• Strong attention to detail and accuracy in financial transactions.
• Excellent communication and customer service skills.
• Ability to work independently and handle responsibility during the night shift.

WHO WE ARE : The Suites is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.

WHAT WE OFFER :

• A great work environment with opportunities for development and career advancement within The Suites and the INNHotels family of hotels;
• A competitive compensation package;
• Group health plan;
• Staff events and seasonal discounts on local adventure activities;
• Hotel Discounts as part of the INNHotels family of hotels;

Salary : $16.25-$17.00 per hour

Benefits :

• Extended health care
• On-site parking
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience :

• Night Audit: 1 year (required)
• WebRezPro: 1 year (preferred)

Licence/Certification:

• First Aid Certification (preferred)

Work Location: In person