Customer Service Representative

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

This position reports directly to the Customer Service Manager and has the option of a hybrid work structure (3 days in office, 2 days WFH).

ESSENTIAL FUNCTIONS for a Customer Service Rep :

• Provide internal and external customer service for rebuilds, engineered assemblies, spare parts and services
• Supply quotations to external and internal customers.
• Enter and expedite Sales Orders as required
• Review customer orders for completeness, terms and conditions, and scope
• Maintain open order listings to monitor progress/status for reference.
• Follow orders through to completion ensuring order ships on time and client is informed of order progress.
• Interface with external and internal customers
• Communicate with customers regarding purchase order receipt and corrections, shipping requirements, ship dates, tracking information etc.
• Satisfy customer requirements in a timely and organized manner
• Prepare and follow-up of Returned Goods Authorization, Credit Memos and Return Material Authorizations (RMA’s - the return of customer equipment being sent to Brantford for a rebuild quotation).
• Develop and maintain records and reports as deemed necessary
• Organize LTL and FTL trucking for inbound and outbound shipments, as required.
• Organize UPS/Courier shipments, as required
• Organize internal shipments, as required
• Prepare and organize NAFTA and Commercial invoices, as required
• Work closely with Shipping/Receiving to ensure accuracy of Shipping/Receiving requirements.
• Learn products and maintain awareness of manufacturing techniques.

Most duties are performed in a sitting position in a climate controlled office environment.

Moderate to high levels of stress due to changing priorities and multiple deadlines, and constant interaction with internal associates, customers and vendors.

Duties require constant use of telephone, PC and appropriate business software (SAP, MS Office)

No travel restrictions preventing entry into the United States or Europe for training and meetings.

Bilingual, French and English, asset.

EDUCATION, EXPERIENCE AND SPECIAL SKILLS REQUIRED for a CUSTOMER SERVICE REP :

• University degree or College diploma preferred but would consider relevant work experience in an engineering and manufacturing organization.
• Strong verbal and written communication skills. Must speak, read, and write English. Speak, read, and write French is desirable.
• Self-motivated with excellent organizational skills and detail oriented.
• Proficient with a PC and knowledge in Word, Excel and Outlook.
• Skills in customer service, sales order management, execution, and shipping. SAP knowledge would be an asset
• Ability to multi-task and possess excellent time management skills to meet deadlines.

BENEFITS :

• Competitive wages
• Profit Sharing
• Defined Benefit Pension Plan
• Benefits package
• Hours: 8:00am - 4:30pm
• Hybrid work from home / in-office model (3 days in office, 2 days WFH)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Pay: $57,000.00-$67,000.00 per year

Additional pay:

• Bonus pay

Benefits :

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Brantford, ON: reliably commute or plan to relocate before starting work (required)

Education :

• Secondary School (preferred)

Experience :

• Customer service: 1 year (preferred)

Language :

• French (preferred)