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As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.
Position Summary
The Clinical Educator is responsible for the design and delivery of training programs, resources and learning experiences to support the learning and professional development needs of the employees and providers supporting Teladoc Health Canada’s clinical programs. Working closely with the Manager, Learning & Development, organizational stakeholders, and subject matter experts, the Clinical Educator will ensure evidence-based clinical standards and best practices are reflected in training and development activities across the organization.
Role and Responsibilities
Develop materials used to facilitate learning for a clinical audience, including (but not limited to): e-learning assets; course outlines, objectives, and descriptions; instructional videos; workbooks; user guides; job aids; FAQs; learning activities; and PowerPoint presentations.
Deliver synchronous and asynchronous training to new and existing clinical staff and providers using a variety of mediums, including (but not limited to): lectures, workshops, videos, e-learning, demonstrations, and simulations; in both in-person and virtual environments.
Collaborate with stakeholders and subject matter experts across the organization to proactively assess and identify individual, departmental and organization clinical education needs.
Support the successful launch of new products, policies, partnerships, and pilot projects through the development of high-quality training assets for a clinical audience, in accordance with project deadlines.
Assist with the development and delivery of foundational on-boarding and role-specific training curriculums for clinical staff and providers, with an emphasis on patient safety, clinical quality, and applicable policies and practice guidelines.
In collaboration with medical leaders, participate in the creation of learning experiences and professional development opportunities to support the career growth and skill development of Teladoc’s clinical staff and providers.
Cultivate a smooth and positive on-boarding and training experience for new and returning clinical staff and providers that promotes Teladoc’s goals, vision, and cultural value, including a commitment to clinical excellence and the highest standards in patient care.
Review and modify training content as needed to maintain an up-to-date training library that accurately reflects current operational processes, product/program enhancements, technological updates, and clinical best practices.
Seek to continuously improve and enhance training content and delivery methods based on learner and stakeholder feedback and evaluative data.
Provide clinical support and consultation as needed to the Learning & Development team.
Other duties as assigned.
Skill Requirements/Preferences
Direct patient experience; strong clinical assessment skills
Experience working with Electronic Medical Records
Clinical training, quality, and documentation experience
Telephonic clinical experience is a plus
Love of learning and ability to teach others
Effective communication skills (verbal and written), documentation skills, interpersonal skills, and problem-solving skills.
Proficient in using technology including software programs such as Microsoft Word, Outlook, Excel, Articulate 360, Storyline and Learning Management Systems
Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base
Demonstrates organizational and assertiveness skills, flexibility, and the ability to work effectively in teams
Ability to work independently with minimal supervision
Education Requirements
Bachelor’s Degree preferred and current R. N. licensure required
Minimum of 5-8 years of professional acute care nursing experience
Prior experience in designing and delivering training using various delivery methods
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at RecruitmentAccessibilityRequestsCanada@teladochealth.com