Service Administrator - OpenRoad Acura Richmond

UNLIMITED POSSIBILITIES AHEAD.Position: Service AdministratorStatus: Full-Time Dealership: OpenRoad Acura RichmondDepartment: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad. We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, VolkswagenAmazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP MatchingInternal and external, training & development opportunities for skill-development and growthBe part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowermentComprehensive extended health and dental plan, tailored around Associate wellnessRecognition and Engagement Events! ROLE & RESPONSIBILITIES: Assisting and supervising daily duties of Lot AssociateAssisting and supervising daily operations of Appointment Coordinators and communications with the CCC appointment bookingsControlling inputting and outputting of mobility fleet, ensuring the correct number of vehicles are inputted. Ensuring quality control of said vehiclesDispatching working into the main workshopBuilding and implementing processes.Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.This position will be expected to perform other duties as assigned by management.OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 2 years of experience in customer relations.Strong organizational and people skills.Some knowledge of automotive equipment parts and accessories.Good computer skills and ability to maintain records using a computerized appointment system.Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.Ability to make sound decisions in a manner consistent with the essential job functions.Ability to work constructively with members from all departments within the dealership.