Service Engineering

What you will be doing in the role of Service Engineering: Your responsibilities may include, but are not limited to: On-site services including configuration, system installation, start-up services, system upgrades and preventative maintenance of process automation solutions Maintain a sound working relationships with customer’s personnel in various functional departments, such as: engineering, purchasing and maintenance Help maintain and follow ISO procedures Maintenance of Lakeside support infrastructure including software/hardware installation of new equipment set-up Provide a premier level of customer service Handle all customer complaints immediately including participation in Lakeside’s after-hours emergency support rotation Promote a team approach within Lakeside Process Controls Ltd. Provide customized training for plant personnel Provide telephone consultation on process automation problems Follow through with customer maintenance contract work Provide troubleshooting expertise to resolve process automation problems Knowledge and skills required for the role: Engineering or Technologist degree in Chemical, Electrical, Biosystems or related discipline Five or more (5+) years’ experience pertaining to the service, maintenance, and configuration of automation solutions in process industries Proficiency in automation software including PLC, HMI and DCS applications Exposure to the process industry including Chemical and Specialty Chemical, Pulp and Paper, Refining, Power, Cogeneration (Power & Steam production), Pharma and Biotech, Food and Beverage would be an asset Knowledge of process control, reliability, and instrumentation Understanding of electronics and basic electrical requirements Experience with troubleshooting of computer hardware and its peripherals Strong oral and written communication skills, report writing Training and presentation skills Team orientation What we give YOU! Flexible working schedules, including hybrid remote work programs A competitive compensation package, with RRSP-matching Comprehensive benefits coverage (medical, dental, vision, EAP & on-demand virtual health care) A culture that promotes healthy work-life balance with above-market paid time off Challenging work and direct exposure to key industries in the Canadian market A structured training and development program and opportunities for continuous learning Opportunity to participate in an award-winning wellness program ! About Us: Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management and industrial automation enable us to solve our customers’ process automation challenges, keeping their operations running safer. Our solutions range from devices that measure and relay diverse physical and chemical conditions, devices that control flow of materials, networks that transmit event-related information, to process control systems that collect information and trigger necessary actions to ensure continued operations. We seek individuals who are engaged, capable and committed to continuous improvement. If this sounds like you, apply today and discover your potential with Lakeside! Lakeside Process Controls Ltd. is committed to employment equity and welcomes diversity. If you require accommodations to complete an application, please contact our Human Resources team and we will work with you to meet your accommodation needs.