Dual Security Supervisor

Part-Time Dual Security Officer/Supervisor

Under the general direction of the Security Regional Manager & Operations Managers, this position is responsible for monitoring the day-to-day activities of security operations at the site level. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. Security Officers will protect all guests and team members against theft, fraud, vandalism and abuse while delivering the highest level of service and respect to patrons and colleagues. This position will perform several varying duties throughout their shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, and monitoring and recording within a daily log and assigned notebook. They may also be required to provide first aid and medical attention. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members. Key Accountabilities for Dual Security Supervisor

• Mentors, coaches and trains front line security staff, including best practices for the non-gaming record keeping system
• Monitors, documents and reports internal and external violations, unsafe conditions, potential hazards, suspicious per sons and activities of the entire property as directed; prepares electronic statements via a non-gaming record keeping system
• Enrolls guests into the Self-Exclusion Program
• Overseeing crowd control for special events
• Reviews surveillance files; maintains site surveillance equipment; reports issues
• Enforces restricted access by unauthorized persons
• Observes cashier transactions and slot drops (if applicable); escorts cash and cash equivalent movements
• Conducts regular patrols of the entire property as directed; identifies risks and conditions that present safe ty issues for team members, guests, facility and company assets
• Provides or assists with First Aid for team members and guests
• Tags and reports found property; transfers to Lost and Found
• Responds to, resolves or escalates security issues
• May escort guests and team members or assign escort duties as required
• Performs identification checks as required
• Liaises and communicates effectively with all operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, team members, regulatory bodies and police authorities
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs their duties as assigned or directed

Dual Security Officer

• Monitoring, documenting and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing written and electronic statements;
• Enforcing restricted access by unauthorized persons;
• Observing transactions, slot drops, chip fills and transferring items to Lost & Found;
• Performing identification checks to any guest who appears under 30;
• Referring disputes to the Supervisor, Security;
• Conducting regular patrols of the interior and exterior of the property as assigned;
• Escorting guests and team members;
• Performing crowd control as directed;
• Attend to first aid incidents;
• Assisting Supervisor, Security with enrolling guests in the Self-Exclusion program;
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• High School Diploma
• Minimum 2 years security experience in a gaming environment; supervisory experience an asset; surveillance experience an asset
• Must be willing to recertify every 3 years for Use of Force
• First Aid/CPR Required
• Ability to successfully obtain a Gaming License
• Can understand, speak and write English; fluency in other languages an asset
• Computer literacy in MS Office
• Excellent problem solving and conflict resolution capabilities
• Previous experience or training in security an asset
• Must have a valid class driver's license
• A current First Aid/CPR certification
• Ability to successfully obtain a Smart Service Certificate
• Inquisitive, investigative mind, able to identify suspicious behaviors /transactions and make sound judgments based on this
• A willingness to learn, develop and achieve new skills for personal and professional development; Work Environment Considerations
• Regular casino/Racing environment, standing and walking for long periods of time, some exposure to the elements, non-traditional work hours

Job Types : Part-time, Permanent Part-time hours: 24 per week

Benefits :

• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program