Payroll Implementation Coordinator

This position is from the Guelph, ON office location and NOT remote.

Reports To: Director of Employer Services

About Our Organization : Job Overview : The Implementation Coordinator is responsible for ensuring a successful implementation and processing of new client payroll set up, payroll cycles and processes for global clients through orchestrating activities, facilitating meetings, and integrating technologies; ensuring all jurisdiction requirements are met, provide analysis and reporting for seamless integration with Human Resources, Finance/Accounting.

Responsibilities and Duties : Project Readiness and Planning:

• Define, develop and execute effective customer implementation and success strategies.
• Discuss and advise on core functionality and features beyond the fundamentals.
• Monitor all phases of projects and maintain all project objectives within required timeframe and budget requirements.
• Prepare and maintain a system set up guide for client including status of all project plans per client.
• Maintain rollout schedule for implementation projects and document all processes and recommend improvements to same.

Projects Implementation:

• Execute activities with the Employer Services team for go-live and business readiness, including running the first payroll to ensure all information is accurately set up.
• Maintain excellent client relationships. Manage difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Coordinate implementation with the Treasury department and the client to ensure correct banking and currency set-up.
• Handover completed project documents to employer services team.
• Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Assist with the preparation and update of the payroll schedule.

Customer Support:

• Provide client support as required (compiling data, creating reports, setting up and sending surveys, maintaining master database)
• Troubleshoot PSII’s system; use understanding of system setup, interdependencies and data flow to resolve issues; work with technical resources to design, develop, test and implement resolutions, including the creation and maintenance of test scripts.
• Perform testing and issue reports.

Reporting

• Maintain reports, work with the Manager to define reporting needs and identify issues with existing audits and reports, create ad hoc queries to provide data for audits and analysis; work with technical resources to automate queries; and ensure security of all data provided.
• Remain current in external payroll and time practices, and legal requirements.
• Collaborate and communicate with cross-functional teams to ensure alignment on customer plans.
• Ad hoc reporting, analysis, and reconciliation of people data with or for Human Resources, Finance, Accounting.
• Measure the results of executed strategies to determine their efficacy.

Taxation Authorities & Third Parties

• Ensure compliance with all legal and regulatory requirements such as Tax, Canada Pension Plan, Employment Insurance, Employer Health Tax, Workers Compensation etc. or equivalent as related to each country.
• Ensure clients are registered with the correct authorities and relevant records are updated where needed
• Ensure authorization forms are completed and up to date for all clients
• Obtain online access to portals of authorized parties to allow for better control and upkeep of information
• Assist Finance with account setup to ensure accuracy of information and currencies

Documentation & Resources

• Create learning materials as required and provide training to employees on the utilization of materials
• Review the implemented privacy conditions as they relate to the payroll process against either DMCA, PIPEDA, GDPR and others based on requests from clients and/or management.

Key Competencies :

• Good understanding of payroll policies and procedures.
• Must be able to manage multiple deadlines and priorities.
• Change-Management experience is a must.
• Understanding of integration and reporting across different platforms.
• Strong analytical skills.
• Ability work with multiple sources of data, drive data imports and process automation.
• General understanding and knowledge of Financial Services policies and procedures.
• Great interpersonal and communication skills.
• Experience responding to escalations from employees, managers, auditors and government agencies.
• Proper troubleshooting/research skills.

Education & Experience

• Post-Secondary education in Finance, Human Resources or related field required.
• Payroll Processing designation required.
• Certified compliance professional is a plus
• Payroll processing experience with Global Payroll systems.
• Experience with HR systems (Multiple vendors) preferred;
• 3+ years recent experience in a customer facing, advisory or consulting delivery role.
• 1+ years of