General Manager and Experience Curator, Le Grand

General Manager and Experience Curator, Le Grand Lodge Mont-Tremblant / Full job description

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Activar Hôtels develops, acquires, and manages hotels. We spearhead the full hotel development process from land acquisition to a hotel’s opening, then we manage it. We’re inspired by local people, realities and flavours. No two hotel projects are carbon copies. We value wellbeing, connection, entrepreneurial spirit and joie de vivre. Since our inception in 2019, we’ve developed or acquired five hotels, either limited-service economy or lifestyle ventures. Curious? Talk to us.

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The General Manager and Experience Curator at Le Grand Lodge Mont-Tremblant is responsible for overseeing the overall operations of the Resort and ensuring that it runs smoothly and efficiently, as well as taking on the exciting challenge of repositioning the property under new ownership[xi1]. Le Grand Lodge Mont-Tremblant is a 112-room resort and convention centre offering a sit-down restaurant and a bar, as well as banquet and wedding hosting spaces, on the beautiful shores of Lac Ouimet, adjacent to its serene pine forest.

Reporting directly to the Vice-President of Operations, the General Manager and Experience Curator embodies the Activar Hôtels brand, vision and culture and leads the team by example. The General Manager and Experience Curator is accountable for ensuring customer satisfaction, improving the Resort’s reputation, driving financial results and guiding its team members towards achieving objectives and creating an integrative overall experience reflective of the property’s brand.

Duties and responsibilities

• Develop and implement strategies to achieve the Resort’s objectives.
• Work collaboratively with the other Activar Hôtels leaders to ensure consistency within the organization.
• Stay up to date with the latest trends and developments in the hospitality, resort and food and beverage industries.
• Foster a culture of innovation, collaboration, and teamwork among the Resort’s team.
• Conduct performance evaluations for the management team of 12 members[xi2]and provide feedback and coaching.
• Provide effective leadership to Resort team members (70+ employees).
• Represent the Resort in the local community and at industry events.
• Develop and set up updated standard operating policies, procedures, and service standards.
• Be accountable for the preparation, presentation and subsequent achievement of the Resort’s operating budget, marketing and sales plan and capital budget.
• Lead all key property projects including capital projects, customer service and refurbishment.
• Liaise with the pool of condominium owners.
• Liaise with the management team members in the successful handling of guest or condominium owner complaints and oversee the service recovery procedures.
• Manage ongoing profitability of the Resort, ensuring revenue and guest satisfaction targets are met and exceeded.
• Manage the Resort’s finances, including budgeting, forecasting, and reporting.
• Deliver the Resort’s budget goals and set other short
• and long-term strategic goals for the property.
• React to the P&L statements and financial reports to develop improvement actions and carry out cost savings in a timely manner to create positive impact.
• Work closely with and lead the revenue management and reservations team to ensure leisure/corporate and convention sales targets are being met and prices are competitive to market.
• Support the management team to ensure that all decisions are made within the best interest of the company and are fiscally responsible.
• Act as a final decision maker in hiring management team roles.
• Manage and develop the management team to ensure career progression, development, and capacity to step up when needed.
• Support the management team through organizational audits and compliance requirements.
• Maintain and uphold the federal, provincial and municipal regulations in regard to safety and other legal requirements.
• Be the welcoming, informative, confident face of Le Grand Lodge Mont-Tremblant.
• Accomplish other duties as may be assigned.

Requirements :

• Bilingual French / English.
• Proven experience as a General Manager or in a similar leadership role in a full-service hotel or resort and convention centre model.
• Condominium ownership relations experience required.
• 10+ years of experience in the industry.
• Exceptional communication and interpersonal skills.
• Proven ability to manage guest requests and complaints and carry through with action plans.
• Ability to motivate developing leaders to act as entrepreneurs while innovating guest-oriented solutions creatively and profitably.
• Strong financial management skills and experience with budgeting and forecasting.
• Ability to think strategically and solve problems creatively.
• Strong knowledge of hospitality operations, customer service, and industry trends.
• Ability to work flexible