Intake Administrator

Job description

We are looking or a highly motivated individual to provide a supportive role to our current Intake Team. The Intake Administrator will be the first point of contact receiving referrals directly from our customers across all business segments, auto-insurance, life and health insurance, medical legal and employer. The Intake Administrator will be responsive for inputting all customer and evaluee information into our operating systems, and assigning the referral to the Intake Coordinator for booking. The role involves a variety of supportive and administrative activities in a fast-paced, time-sensitive medical assessment environment. Please note that duties and responsibilities are subject to change based on day-to-day business needs and operational changes in workflow.

Education and / or Experience

Post-secondary education or 2 years of related work experience

Knowledge of the Statutory Accident Benefits Schedule

Bilingualism (French) is an asset

Salary Range:

$35,000-40,000

Qualifications

Relevant experience in an Administrative role is required

Demonstrated ability to type a minimum of 35 W.P.M.

Proficiency in Microsoft Office Suite

Must possess strong tendencies for accuracy and attention to detail

Demonstrated ability to work independently, prioritize work activities and manage time efficiently

Solid working knowledge of PIPEDA/PHIPA and best practices would be ideal.

Demonstrated ability to promote a positive team-oriented environment

Demonstrated ability to work well under pressure

Fluent command of the English language verbal/written

Essential Duties and Responsibilities Include, but are not limited to the following:

Communicate with assessors, clients, and examinees regarding appointment scheduling, appointment changes, and receipt of medical records and/or images

Accept, acknowledge, enter and assign new referrals and reschedule requests received from customers into Smart Simple in accordance with respective SLA’s

Acknowledge notes/documents/directions received from customers, and forward onto the Intake Coordinator assigned for handling

Forward all emails/documents/invoices/requests/inquiries from the info inbox to the correct person/department

Arrange flight and hotel accommodations for clmnts who are travelling to attend IMEs

Arrange flight and hotel accommodations for assessors travelling to perform IMEs

Promptly respond to all incoming calls, e-mails and faxes from assessors or clients

Communicate clearly with clients, assessors, and examinees

Perform miscellaneous job-related duties as assigned

Answer phones as required

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Education:

• Secondary School (preferred)

Experience:

• Administrative Assistants & Receptionists: 1 year (preferred)

Work Location: Hybrid remote in North York, ON