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Education: Expérience: Education College/CEGEP Tasks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Computer and technology knowledge Networking software Networking hardware Internet Desktop applications Communication software Transportation/travel information Willing to travel Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Combination of sitting, standing, walking Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Time management Screening questions Do you have previous experience in this field of employment? Experience 1 year to less than 2 years Durée de l'emploi: Permanent Langue de travail: Anglais Heures de travail: 30 to 40 hours per week
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