Bilingual Customer Service Representative - Remote

  • Winnipeg
  • Activus Connect

What you will do

This is a bilingual position, in order to qualify you must be able to speak French Canadian/Quibecois in order to work on this program as you would be taking calls in both french and english.

⦁ Responding to calls from customers who have questions regarding insurance, group benefits, retirement, 401K, etc. ⦁ Respond to inquiries from customers who have questions regarding their benefits or policies. ⦁ Answering questions regarding products or services the customer may have. ⦁ Documenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. ⦁ Additional duties as needed, to be discussed during your interview.

To qualify ⦁ You must have a high school diploma or equivalent. ⦁ 1 year industry experience preferred ⦁ We will pay you to complete online training, but you must commit to attending - 100%, no missed time ⦁ Be able to complete and pass a background check

TECHNICAL REQUIREMENTS ⦁ We will provide you with a computer to use for the program. ⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed) ⦁ Must have reliable high-speed internet ⦁ 20MB download minimum ⦁ 10MB upload minimum ⦁ DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service), Cannot use a VPN ⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required. ⦁ We do require that you have an active, functioning webcam. ⦁ A second monitor/screen is highly recommended

The Details ⦁ The pay rate is $18 CAD, with performance based incentives up to an extra dollar per hour. ⦁ This is a Full-Time position, part time hours are not available. ⦁ Training is paid at the same base rate. ⦁ Benefit eligible after 60 days. ⦁ This is a fully remote position, 100% work from home. ⦁ Schedules are Monday-Sunday between the hours of 8AM - 8PM EST.

Job Type : Temps plein

Pay: $18.00 per hour

Benefits :

  • Assurance Dentaire
  • Assurance Vision
  • Congés de Vacances et Compensatoires
  • Travail à domicile

Schedule:

  • 8 Heures