Residential Leasing Manager

Team Lead, Residential Leasing

Permanent, full time

Location: North York

Pay: 75k

Main Responsibilities:

• Training, onboarding & development of all team members (Residential Leasing Specialist and on-site Residential Operation employees).
• Provide administrative support to the Leasing team.
• Delegate in-house leasing with on-site Residential Operations team members.
• Quarterly training with on-site team members on “basics” of systems.
• Provide day-to-day support for Residential Leasing Specialists and Resident Managers.
• Facilitate onboarding and continued training requirements of all leasing team members in accordance with company policies and procedures.
• Determine leasing opportunities for Residential Leasing Specialists and work on goal setting, as well as improving the performance of each team member.
• Manage Leasing challenges in respect to specific units, properties, portfolios, regions, etc.
• Collaborate with the Residential Operations team in relation to the leasing workflow.
• Participate in regular building walk-throughs and inspections; provide feedback to Senior Manager, Residential Leasing, and work closely with the Residential Operations Team on solving identified concerns or opportunities.
• Assisting with challenging applications, clients, admin-related support, etc. for the Leasing & Marketing team and the on-site Residential Operations team. Work closely with both departments throughout the lead-to-lease process.
• Assist with on-site leasing when required within the following areas:
• Prepare monthly and weekly price & promotion recommendations. Input all recommendations into the appropriate systems.
• Create a monthly open house schedule by identifying high-vacancy properties.
• Strategically schedule based on suite completion times for short-turnover times.
• Ensure weekly leasing reports are updated.
• Confirm the required reporting is submitted to Senior Manager, Residential Leasing.
• Complete suite & building inspection reports.
• Submit weekly leasing summary reports to Senior Manager, Residential Leasing.
• Oversees submissions of required quarterly and monthly reports as well as market surveys.
• Compiles information related to marketing requests and changes and reports to leasing & marketing manager.
• Additional duties assigned by Senior Manager, Residential Leasing.

Qualifications:

• Post-secondary degree or diploma is required.
• Prior leasing experience preferred.
• Prior customer service experience preferred.
• Prior property management or real estate experience preferred.
• Support our values of Honesty, Integrity, Respect, and Trust.
• Excellent organizational skills and attention to detail.
• Superior verbal and written communication skills.
• Problem solving skills.
• Ability to interact and develop cooperative relationships at all levels.
• Ability to work under pressure and possess good judgement.
• Vehicle Required