Cage and Count Attendant

Position Summary

Under the direct supervision of the Cage Supervisor and Operations Supervisors, this position is responsible for exceptional customer service, counting and movement of cash assets from the gaming floor, while accurately managing the care, control, transfer, and balancing of financial assets at the gaming site. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Handles cash transactions including but not limited to foreign currency exchange, cheques, short pays, over payments, cash counts, coins and bills
• Monitor and report all discrepancies and suspicious cash activities
• Redeem and sell gaming vouchers and programs
• Manage, control, transfer and balance financial assets; verifies and processes machine fills, machine jackpots, cancelled credits, as well as credits
• Issues opening floats to varies Departments; reconciles closing floats
• Transfers and stores floats, keys and record keeping
• Documents and reconciles transactional counts for reporting purposes; and reconciles bank deposits and prepare revenue reports
• Effectively resolve all guest complaints and comments regarding transactions/exchanges
• Builds strong working relationships with guests and team members; and communicates effectively with all appropriate operational departments
• Counts bills, coins and cash equivalents; collect Cash Boxes from Slot Machines and securing the storage of count carts, drop boxes, drop buckets and bill cartridges for count pulls
• Bagging, bundling, securing and transporting financial assets
• Perform duties in a safe manner; report any potential safety hazards to management staff
• Complies with GCGC Service Operating Procedures to ensure the security and integrity of the count room operation
• Communicates effectively with all appropriate operational departments and builds a strong working relationships with internal and external guests
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performing other duties as assigned or directed

Education and Qualifications

• High School Diploma; post secondary education an asset
• Minimum 1 year of experience in customer service and handling cash (preferably large volumes) preferred
• Strong knowledge of cash, foreign currency and other settlement types
• Working knowledge of computer software, and ability to learn new software and systems
• Strong mathematical aptitude, ability to work within a confined space, and have good hand-eye coordination
• Ability to work in a physically demanding area and be familiar with a high-volume, fast paced, shift work environment
• Excellent communication, multi-tasking, organizational, teamwork and analytical skills
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Ability to successfully obtain a Category 2 Gaming License

Work Environment Considerations

• Back office environment, regular casino and cage environment, standing or sitting for long periods of time, non-traditional work hours

Job Types : Part-time, Permanent

Benefits :

• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Tips

Work Location: One location