.. Canadian brand? Mr. Lube + Tires is undertaking a project to launch a new IT Sales Platform and in-store customer service process. We are looking for .. of the new platform and processes. The successful applicant will work closely with the internal project team, including senior management of Mr. Lube + .. read more
UNLIMITED POSSIBILITIES AHEADPosition: IT Technician Status: Full-Time Dealership: Head Office Department: Information TechnologySalary Range: $42,000 - $47,000 annually; based upon experience We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles. A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, VolkswagenAmazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, Tool Purchase SubsidyInternal and external, training & development opportunities for skill development and growthBe part of a collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationship, and empowermentComprehensive extended health and dental plan tailored around Associate wellnessRecognition and Engagement Events! ROLE & RESPONSIBILITIES: Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardwareAssist with troubleshooting and resolving technical problems for end-users in a timely manner.Install, configure and maintain computer systems, peripherals and softwarePerform the routine maintenance tasks, such as system updates and backups, equipment inventory, endpoint protection software.Assist with onboarding and offboarding process for employees, including setting up the workstations and software.Collaborate with seniors IT staff to resolve complex technical issues and escalate the problem when necessary.Document and track technical issues and resolutions using our ticketing systemMaintain the CCTV system for all dealerships and export the footage if requestedLiaise with external contractors/suppliers for the repair of computer peripheral equipmentNetwork Support – First-level support for Network devices situated on-site (Wireless AP, POS, Media Player, Router, Switch….)Phone Support – Add, change or delete extensions and hardware as requiredMaintaining accurate and up-to-date documentation through the change management processProvide excellent customer service and maintain a positive relationship with end-users.Participate in the on-call rotation after business hour. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Certificate or College Diploma in Information Technology, Computer Engineering Technology or related discipline2+ years experience in IT helpdesk/support experience in a multi-site environmentStrong problem solvingExcellent oral and written communication skillsAbility to work independently and under pressure, with good communication skillsTroubleshooting experience with Microsoft Windows OS, Microsoft Office as well as computer hardwareSolid understanding of networking knowledge including IPv4/IPv6, DHCP, and DNS.Class5 Driver License