Assistant General Manager

DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.Hyatt Place Ottawa West is seeking an Assistant General Manager to join our multi award winning, diverse team. In this role, the Assistant General Manager creates and maintains a customer-driven hotel with a vision that inspires the associates to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals. The role is responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. They will assist the General Manager in leading the team in the development and implementation of property-wide strategies and service delivery.Who you are? You have a keen eye for details, consider yourself a systems whiz, someone who can jump in and give a hand in the day to day while keeping a big picture vision top of mind. You’re highly organized as you move from financials to people and culture to operations, you’re the right hand to the General Manager, a true self starter and work to create an environment where all can thrive. You are energized by working on the growth and development of teams and building succession plans that cultivate a learning environment with a coaching mentality.Required Skills and AbilitiesStrong desire to continuously improve and help others improve3-5 years experience in leadership role within a select or full service hotel, ideally in the Rooms/Front Office division.Ability to effectively deal with internal and external customers, some of whom require a high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflictsOpera experience is a PLUS.Working knowledge of financial/accounting proceduresWe are committed to providing you withCompetitive salary and operational incentive planEmployer Paid Benefit plan for eligible associates & your family membersRRSP matching program for eligible associatesDiscounts with Crescent managed and Hyatt properties for you & your family members At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.