Operational Manager - Permanent - **

About the Opportunity Our client, provides commercial and residential grounds maintenance and care across the National Capital Region. The Manager will oversee the social business operations including staffing, training, account management, equipment controls and business administration. They will lead a team of Supervisors, core operational staff along with a variety of part-time and casual staff. Duties include but are not limited to: Oversee and directly work within the grounds keeping operations and services including lawn care, and waste management Build, organize and lead a team of motivated and dedicated supervisors and work crews, including full time, part-time and seasonal staff and clients Ensure industry related training and employment opportunities are provided to clients who have experienced barriers to employment, including mental health challenges and other disabilities Research and oversee the creation of best practices in ground keeping, purchasing and maintenance of equipment, and contract bidding and tendering Oversee supply orders, service contracts, materials and equipment management inventories, supplier relationships, season storage units and procedures Oversee customer account quotes, invoices and lead the relationship management practices Manage an operational budget including revenues and expenses Lead the business development plan including achievement of key performance indicators (KPl's) Manage the administrative and HR reporting requirements, recruitment, schedules, contracts, performance reviews, disciplinary actions Work in collaboration with the finance & administration team to ensure timely reporting and account reconciliation Research and lead the building of business relationships and customer service management practices Ensure adherence to Health & Safety requirements and implementation of operating policies & procedures Oversee and ensure employment and business-related evaluation, statistics and reports are completed Act as an 'Ambassador' by representing Program Services at events and on committees in the sector and community Contribute as a Manager to the organization wide strategic, operational and program developments Perform other duties as required About You The successful candidate will have the following: Post secondary education in a related field required. Business Administration or Landscaping/Horticulture training diploma or certificate considered a strong asset 2 to 3 years' experience working within the related industry, with a strong emphasis on landscaping or outdoor environment construction and care A good understanding of budgets, strategy, customer services and performance management 2 to 3 years supervising a team of 5 or more Experience managing customer accounts and building strong relationships Experience working with and coaching diverse people Knowledge of mental health, disabilities and/or supported employment considered an asset Knowledge of equipment costs, suppliers and materials is a strong asset Understanding of Social Enterprise and supported employment models considered an asset Experience in marketing/sales and project planning Exceptional leadership & communication skills (both written and oral) Ability to multi-task & work a flexible schedule including some evenings and weekends Ability to provide estimate and quotations for services of varying size Organized with attention to detail Strong decision making and critical thinking skills Ability to use Microsoft Office products, social media channels, Quick books and Customer relationship software Driver’s license & clean abstract required First Aid/CPR and WHMIS are required, training will be provided if necessary Current Police Record Check required About the Job Application Closing Date: April 12, 2024 Hours: 35 hours per week with flexibility to adjust hours as per the operational demands Type: Full Time Location(s): Ottawa Salary Range: $49,450 to $55,125 Benefits: Generous vacation, sick, appointment & personal time & full access to an inhouse gym. Group benefits, RRSP’s after probationary period