Vacterra Hydrovac - Hydrovac Dispatcher

Salary: 55,000-65,000/year

Elevate your career with Vacterra Hydrovac Services ! As a Hydrovac Dispatcher , you'll serve as our communication lifeline handling both emergency and non-emergency calls. In this role you'll play a critical part in coordinating our field operations, ensuring the accurate and timely transmission of information as a part of an accountable crew. Become part of a company celebrated for innovation and excellence.

Responsibilities :

• Receive and record emergency and non-emergency calls, extracting vital information.
• Tackle issues and requests with efficiency, providing solutions where needed.
• Dispatch orders for products and deliveries, prioritizing based on urgency.
• Utilize radio, phone, and computer systems to direct our field units.
• Keep tabs on field units, coordinating and optimizing their schedules.
• Provide field units with relevant information on orders, traffic, and more.
• Maintain meticulous records of all calls, activities, and relevant data.
• Create dispatch documents, generate invoices, and manage work tickets.
• Ensure compliance with transportation regulations and laws.
• Monitor and arrange vehicle repairs and maintenance.
• Manage inventory and transportation arrangements.
• Keep customers informed, record complaints and inquiries.
• Safeguard sensitive information to protect our organization's reputation.

Requirements :

• Previous experience with Hydrovac Dispatch/Knowledge of Hydrovac
• Dependable, high-energy communicator.
• Calm under pressure, adaptable to change.
• Familiarity with the Lower Mainland and Fraser Valley regions.
• Previous dispatcher or similar experience.
• Tech-savvy with strong data entry skills.
• Proficient in English (oral and written).
• Exceptional organizational and multitasking abilities.
• Sound judgment and critical thinking.
• Attention to detail and your surroundings
• Ability to understand, follow and train employees on all procedures, policies and practices in our safety program
• Comfortable with technology - iPad used for completing and filing paperwork.

Compensation :

• Competitive $55,000-65,000/year salary
• 3 weeks of paid vacation and 1 week of paid sick time
• Extended Health Benefits (copay)
• RRSP Matching Program
• Profit Sharing Program
• Bucketlist Employee Rewards Program