Business Analyst

Hybrid Role: There may be on site presence required (2 days per week). Your mission: Business Analysts are facilitators who bridge the gap between business and technology, they help inform decisions and deliver value by researching and understanding a business domain, eliciting & documenting needs, requirements & processes, defining & validating solutions, and supporting the implementation. BAs work at a strategy level but also have a comprehensive approach when exploring the inner workings of a process or system. Your Role & Main Responsibilities Be a contributor to Strategy and Delivery Establish and nurture relationships of trust with stakeholders; Facilitate discovery workshops, effectively conduct research, ask the right questions and understand the needs and goals of initiatives; Research, analyze, document and understand existing business processes and rules underlying current customer experiences; Identify, prioritize and present the pain points and opportunities within current processes; Collaborate with data analysts to perform quantitative analyses to confirm identified issues, explore new business opportunities; Participate in the definition of key performance indicators for initiatives; Work closely with different areas of expertise (UX, SA, PO) to define the future state and prioritize needs; Document future state process flows and ensure designs align with business needs; Translate high level requirements into detailed level requirements for consumption by development teams; Define and deliver use cases, solution requirements (functional and non-functional), associated business rules, data migration rules and acceptance criteria; Prepare and conduct user-acceptance testing; Ensure that the business context, needs & requirements, the proposed solutions and the impacts are well defined and understood by all stakeholders. Be an active member of the Business Analysis Practice Apply best practices in methodology and analysis when conducting research and process mapping; Participate actively in the dynamic and improvement projects of the BA team; Collaborate with your peers to maintain a level of consistency across products and processes, contributing to the growth of the team’s best practices, tools and processes; Participate in and lead various knowledge-sharing activities; Contribute to the collaborative and stimulating work environment; Be a change agent & Agile mindset promoter; Stay connected to the industry to be aware of new trends and bring fresh ideas to the table. Requirements Bachelor's degree in Business Administration or Engineering; At least five years of relevant experience in business analysis or a related field; Solid understanding of business process redesign concepts and process improvement techniques; Skills in research, requirement elicitation, analysis, synthesis, process mapping and documentation; Strong problem-solving, listening, written and verbal communication, and decision-making skills; Proven experience in agile methodology (Scrum, Kanban, SAFE); Proficiency with tools for process mapping (Lucidchart, Visio), and product development (Azure DevOps, Jira); Ability to understand, collaborate and communicate effectively with other teams and project stakeholders; Proficiency in English required. At ease in a fast-paced & changing environment with the ability to prioritize work and meet deadlines; Demonstrated ability to work independently and maintain good relationships with cross-functional stakeholders; Experience within aviation training or other aviation industries an asset.