Community Recreation -customer Service

The Town of Morinville is a growing community on the doorstep of Metro Edmonton. Developed on a foundation of rich heritage and culture spanning 100+ years, it offers an excellent quality of life with convenient access to all nearby big city amenities while retaining the characteristics of a vibrant and flourishing centre for the surrounding rural community.

POSITION DESCRIPTION

Describe or list any significant changes in job duties since last review of this position description. If this Position Description is being submitted for reclassification or secondary review, please note key changes here accordingly.

SECTION 1 : POSITION PROFILE / INFORMATION Position Title : Customer Services Representative (Community Services) Division : Community & Infrastructure Services Department : Community Services Immediate Supervisor (Position Title) : Senior Customer Service Representative Direct Reports (Positions Supervised) : N/A Union / Out of Scope : OOS

SECTION 2 : POSITION PURPOSE / SUMMARY

• Summarize the nature and overall purpose of the job.
• Provide at-a-glance and “high-level” summary of the kind and level of work performed.
• Focus: What is this position expected to accomplish? Why does this position exist?
• Identify accountability objective: level and degree of accountability or authority.

The Community Services Customer Services Representative provides front line support for a discipline department. Telephone and customer related questions and directs them to the appropriate person. Registration for Community based programs as well as Ticket sales for performances. Assists in general office support.

SECTION 3 : POSITION SCOPE

List specific information that illustrates :

• The internal and/or external areas that the position impacts.
• Diversity and complexity of the job.
• Examples would include budget amount, staff numbers, customer groups, and reporting structures.

External clients and customers - Knowledge in Community programs and events. Collecting data to ensure quality customer service and returning any enquiries in a timely matter.

SECTION 4 : CORE RESPONSIBILITIES

• List the essential core/major responsibilities of the position (typically 3-6 main areas) listed in deceasing order of importance.
• Describe at least 4 to 5 supporting actions/duties that explain how the Core Responsibilities are achieved.
• Indicate the approximate percentage of time dedicated to each Core Responsibility (Total must equal 100%).
• Duties involving less than 5% of job are not typically considered a core responsibility.
• At the end of this section, a section for “other duties as assigned” may be used to capture other/minor related responsibilities and special projects that may come up.

Responsibility #1 : General Administration 30 %

• Registrations for programs in the Community Guide
• Customer Service / Relations
• Promote programs, services and performances
• Communication / Promotional Support
• Microsoft Word, Outlook, and Excel

Responsibility #2 : Reception and Cash 30 %

• Process Rec Desk transactions
• Financial details balance and reconcile all cash transactions
• Rec Desk software used for registering programs and booking facilities
• Financial detail sales for Community Cultural Centre and Morinville Leisure Centre
• Data collection and transactions regarding programs, registrations and facility bookings

Responsibility #3 : Filing and Records Management 25 %

• Filing program registrations
• Record keeping payments for programs
• Assist FOIP Coordinator with record inquiries
• CRM data collection and consolidation of programs and events

Responsibility #4 : Other Responsibilities 15 %

• Assist department function with supply inventory and ordering
• Interdepartmental mail pick up and distribution Town Hall
• Provide staff support to community services
• Training casual staff
• As required, provides support to Director of Community and Protective Services

SECTION 5 : REQUIREMENTS & QUALIFICATIONS

• List the minimum requirements and qualifications (Education, Experience/Skills) of the position.
• Base the qualifications for the position needs, not the person who may currently be in the position.
• Include equivalencies that may be considered.

EDUCATION :

• List the minimum formal education and training (acquired through schools, post-secondary institutions, or other formal instructional programs or equivalents) required to satisfactorily perform this role.
• Education is based on requirements of the position, not the educational background of the current incumbent.
• List any other certificates, licenses, professional designations and/or memberships that are requirement for the position.
• For other items that are considered an asset or preferred, please identify as such.

EDUCATION REQUIREMENTS :

• Minimum 1 year certificate in Office Administration and/or other related post-secondary experience.

Post-Appointment Education Requir