Cloud Services Administrator

Ready to make an impact? Arctic Wolf seeks a Cloud Service Administrator to join our pack.

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. How fast are we growing? Well, Arctic Wolf was highly ranked in the Deloitte Fast Technology 500 for North America in both 2019 (#25) and 2020 (#104)! We have doubled headcount, customers, and revenue for five years running.

Arctic Wolf believes in corporate responsibility, and our worldwide offices proudly participate in volunteer programs throughout their communities. We've also earned distinction from TravelWise for our efforts in promoting sustainable transportation

Position Overview and Objective

As the Cloud Services Administrator, in this role you will guide, and provide in-depth technical expertise to both internal and external technical teams on the design, build and deployment of Office 365 and Atlassian including SharePoint, Jira, and Confluence systems administration to support existing and future systems and to enable seamless integration into the company environments globally. There will be a focus on SharePoint Administration and design. Office 365 cloud infrastructure and configuration management to leverage corporate identity, network connectivity, and device type, helping to improve employee productivity. Utilizing your expert experience of Office 365 and Atlassian architecture, administration, and best practice recommendations combined with a strong current and deep experience in security, legal and regulatory/compliance controls required for cloud environments.

Primary Responsibilities and Duties

• Assist with design and implement SharePoint policies and group controls for administration of sites.
• Assist with development and creation of project plans, presentations, documentation, and process improvement.
• Administer and support Office 365 suite configurations and policies. Analyze, troubleshoot, and deliver Microsoft cloud solutions on Azure and Office 365 platforms.
• Evaluate needs and deliver solutions using OneDrive, SharePoint, and other Office 365 collaboration tools.
• Architecture and engineering of Microsoft Office 365 Groups, providing deep technical knowledge on various cloud architecture elements deployed in an enterprise environment.
• Work with Cybersecurity on vulnerability remediation to enhance the organization's security posture.
• Facilitate the migration of data into the Office 365 cloud platform and Office OneDrive from other external providers.
• Experience with PowerShell, LDAP, Active Directory, Azure, file transfer protocols, API's and troubleshooting dataflows.
• Managing our certificate management platform.
• Management of DNS and related systems.
• Design, build and maintain VMWare ESXi, vCenter and virtualization environments.
• Advanced Administration of Windows Desktop & Server, MacOS, and/or Linux platforms.
• Participate in on-call rotation.
• Any other responsibilities assigned by your manager.
• Ability to travel within US and Internationally.

Key Skills

• Advanced knowledge of Office 365 integration process.
• Knowledge of 365 Compliance and Security platform.
• Knowledge and experience with Okta, macOS, Linux and Windows OS.
• Experience working Microsoft Cloud platform.
• Experience working with all aspects of Office 365, including a basic understanding of Office 365 licensing model and structure.
• Understanding of how Office 365 federates with other services, platforms, and Identity Providers.
• Full understanding of Office 365 security and complain platform.
• Understanding of Office 365 licensing models.
• Experience working with and writing PowerShell scripts within Office 365.
• Understanding and experience with VMWare and/or Hyper-V virtualization platform.

Minimum Qualifications

• Associate degree preferred or equivalent in Computer Science, Information Technology or related field or 2-3 years of experience working in Office 365 and/or cloud related systems.
• Strong experience with SharePoint Administration and site design; architecture experience would be nice to have

Preferred Qualifications

• Experience working with Atlassian cloud stack including JIRA and Confluence administration.
• Understanding of Jira/Confluence add-ons and integration workflows.
• Experience working with AWS platform.

Environment and Physical Demands

• Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
• Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
• If located in a company office, often requires the mobility to physically navigate the space.
• In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
• May include moving or lifting of 25 pounds or less (e.g., office ch