Service Delivery Supervisor, National Workers' Compensation Services

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Summary:Working in a matrix team as a Supervisor, Service Delivery, you will play a lead role in the continual enhancement of our competitive position by developing and implementing innovative ideas in the management of human resources and of occupational injuries and illnesses.Responsibilities:Talent ManagementOversee the employee experience within the team and ensure a high level of engagement by our employeesEnsure that the work environment promotes an atmosphere of mutual trust, a collaborative approach based on the pleasure of working as a team, and team member accountabilityCommunicate the company vision and guidelines clearly, fluidly and engagingly, to guide the team and ensure effective work planningSet stimulating performance objectives and ensure that all team members have the skills required to meet themBe the go-to person for questions about operations and/or the organizationClient ManagementMaintain a good grasp of the client’s business issues so that appropriate services can be provided and client satisfaction ensuredBe a leader for clients with respect to both business relations and expertise, to have a positive impact on their health and safety cultureConduct regular assessments of client satisfaction with our servicesManage a portfolio of clients and offer occupational injury/illness management services (maximum of 20% of total workload)Service Quality ManagementAssist with the definition and development of indicators, dashboards and other quality control toolsConduct weekly quality audits to ensure that the services provided meet internal quality standards and comply with the service agreements with our clientsInnovation and Continuous Improvement ManagementIdentify barriers that could hinder the achievement of business objectives and make recommendations for innovations and improvementsKeep abreast of best practices and initiate improvements to internal processes and toolsHelp identify intervention priorities and assist with the establishment of an annual innovation and continuous improvement plan for the National Workers' Compensation Services teamParticipate in Canada-wide organizational transformation projectsSucceeding as a Supervisor, Service Delivery will require the following core qualifications and skills:Bachelor’s degree in Human Resource Management/Industrial Relations, or a college diploma (DEC) in a related field (law, business administration, human resources)7+ years of progressive experience in occupational injury management in Canada, ideally including QuebecExperience in team leadership / managementProject management experience considered an assetAbility to act as a team player who values collaborationDemonstrated entrepreneurial spirit, combined with strong organizational skills including priority managementExcellent communication skillsBilingual fluency in English and French (spoken and written) is a significant assetNote for Quebec candidates: if knowledge of English is required for this position, it is because the holder will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.#LI-JD1#HiringNow#LifeAtTELUSWhere permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.