Customer Service Agent

  • Bedford
  • Nexus Tech Labs Inc.

Education: Secondary (high) school graduation certificate

  • Experience: 7 months to less than 1 year Tasks :

  • Access and process information

  • Address customers' complaints or concerns

  • Answer inquiries and provide information to customers

  • Arrange for billing for services

  • Arrange for refunds and credits

  • Explain the type and cost of services offered

  • Issue receipts and other forms

  • Maintain records and statistics

  • Receive and log complaints

  • Receive payments

  • Answer written and oral inquiries

  • Gather, research and prepare communications material

  • Conduct public opinion and attitude surveys Computer and technology knowledge :

  • Internet

  • MS Excel

  • MS Outlook

  • MS Windows

  • MS Word Personal suitability :

  • Client focus

  • Organized

  • Work Term: Permanent

  • Work Language: English

  • Hours: 30 to 40 hours per week