You'll Never Have a Boring Day with Us! Ar & Csr

Who YOU are

You are a dedicated, hard working and punctual individual looking for full-time employment (and the start of a career) in a fun and interesting industry. You're open minded, have a good sense of humor, and enjoy being around a diverse group of people.

You enjoy talking to people from all walks of life. You believe that educating the customer to help them find the right products, and you enjoy creating a memorable customer experience. You have a keen eye for detail, are a self-starter and are happy to work on your own as well as part of a team. You're good with a computer, can work at a fast pace, and have no problems switching gears at a moment’s notice. You keep things clean and organized and enjoy problem solving. You are excited by organizing things and seeing things through from start to finish.

CRITICAL REQUIREMENTS

• MUST be located in the Lower Mainland and eligible to work in Canada
• Attention to detail & a good attitude
• Strong English language skills, both written and aural
• Strong computer skills, including a WPM of 65 or higher

Who we are

We are a family-run business of more than 20 years, based in Delta, BC (Tilbury). We are a global leader for niche markets, and your days will never be boring with us! Our team is small but mighty, and we are looking for the right person to join us.

We believe in making our clients feel special, and that every shipment out of our building is an experience. We often have staff lunches & team-building events and are always looking for ideas to innovate what we do and what we offer. We also believe in giving the opportunity to grow in to new positions and responsibilities, so that our team is always improving!

What the position is

We are looking for someone to join our customer service and order processing team! We are an e-commerce company with multiple web sites, and business-to-business sales. The position requires the new hired person to start in the warehouse to do the packing to get to know the products and the processes.

You will be responsible for communicating with customers in regards to product questions and advice and order updates. You will also be responsible for preparing the paperwork for the order to ship from our facility and/or from one of the manufacturers’ locations, and for communicating with the vendors about shipping orders, delays, changes, and new products. Managing inventory and ordering in special items will also be a part of your responsibilities, as well as working with data entry software to create customs declarations for international orders.

An NDA (non-disclosure agreement) is required in order to maintain the privacy of our clients. The position is 40 hours per week, Monday to Friday from 8 am to 4 pm.

Your role includes, but is not limited to:

• Review and process orders using Quickbooks and internal administration tools
• Keep internal administration tools up to date
• Prepare data for customs declaration for shipments leaving the building
• Work with team members to ensure all orders are shipped promptly and that communication to customers is efficient, current and friendly
• Be familiar with shipping carriers like Canada Post and FedEx
• Have experience in customer service, accounts payable, and/or accounts receivable
• Be familiar with Microsoft Office, including Excel

Compensation & how to apply

• $25 per hour for 40 hour work week to start.
• Extended health benefits

If you are interested in this position, please send your resume and a note confirming information from the CRITICAL REQUIREMENTS section of this posting. Cover letters are appreciated but not required.

Salary : From $25.00 per hour

Benefits :

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay