Front Desk Agent

Work Term: Permanent

• Work Language: English

• Hours: 32 to 40 hours per week

• Education: No degree, certificate or diploma

• Experience: Experience an asset Tasks :

• Register arriving guests and assign rooms

• Process group arrivals and departures

• Take, cancel and change room reservations

• Provide information on hotel facilities and services

• Provide general information about points of interest in the area

• Investigate and resolve complaints and claims

• Process guests' departures, calculate charges and receive payments

• Balance cash and complete balance sheets, cash reports and related forms

• Maintain an inventory of vacancies, reservations and room assignments

• Follow emergency and safety procedures

• Clerical duties (i.e. faxing, filing, photocopying)

• Answer telephone and relay telephone calls and messages

• Assist clients/guests with special needs

• Handle wake-up calls

• Perform light housekeeping and cleaning duties

• Provide customer service Computer and technology knowledge :

• Word processing software

• Database software

• Central reservation system (CRS)

• Spreadsheet

• Internet Security and safety :

• Bondable Transportation/travel information :

• Own transportation Work conditions and physical capabilities :

• Attention to detail

• Fast-paced environment

• Standing for extended periods

• Work under pressure Personal suitability :

• Client focus

• Dependability

• Efficient interpersonal skills

• Excellent oral communication

• Excellent written communication

• Flexibility

• Judgement

• Organized

• Reliability

• Team player Screening questions :

• Are you available for shift or on-call work? Health benefits :

• Dental plan

• Health care plan

• Vision care benefits Other benefits :

• Free parking available