Senior RESP Administrator, Deposit Operations

Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.The Work:The Senior Administrator, Deposit Operations provides support to the Manager, Deposit Operations and assists with the day-to-day management of the administrative team. Key responsibilities are providing support, guidance, mentorship for the administrators and help execute the business unit priorities. The position seeks out process improvements where appropriate and assists in the review of various daily exception, audit and government reports. In addition to continuously improving administration, the Senior Administrator works to establish new relationships and deepen existing relationships with our credit union agents and brokers.The Core Responsibilities Of The Job:30% Administration and Management Assists the Manager with monitoring productivity for volume and client turnaround time ensuring that we maintain an outstanding level of customer service. Assists with the continued education and training of existing staff, raise and document issues as they come up. Assists the Manager with the preparation of various analytics and reporting. Participates with quality assurance review of the staff members work during high volume times. Assists the Manager/Associate Manager to ensure all time sensitive processes (tax slip preparation and yearend reporting, statements, government files, PAD runs, cheque payments, monthly reconciliations) are completed as scheduled. Authorizes cheque and electronic payments within delegated limits. Engages with the department staff on a regular basis and provide leadership, guidance and motivation, maintaining a strong department rapport/morale and a positive work environment. 30% Customer Service and Quality Assurance Demonstrate a strong commitment to outstanding Customer Service levels with an awareness of timelines and process commitments being met. Play a key role for handling, responding to or reporting any complaints received. Ongoing review of existing processes and controls to identify areas of improvement and recommend solutions to Manager. Answering a diverse range of incoming inquiries and providing one on one guidance pertaining to financial and trust products including providing information, administration instructions, product legislation and regulatory/compliance requirements. 20% Reporting and Reconciliation Assists with the preparation of the yearend tax filings and submission to CRA. Assists with or shares responsibility for the daily reconciliation of the various recs or suspense accounts. Assists with or shares responsibility with Manager for government reporting. 15% Compliance & Audit Support Assists in ensuring all work processed complies with established policy and procedures, including AML (PCMLTFA), CDIC, Privacy and pension and registered plan regulations. Reviews the daily overnight audit reports for client name changes, rate differentials, registration changes, pad/cheque payment verification (withdrawals and transfers) etc. Assists with various department internal and external audits. 5% Technical Participates and supports testing for internal banking system upgrades/releases. Recommends system enhancements to operations group. Let's Talk About You!Minimum 5 years of experience in the Deposit Industry Post-secondary education Strong leadership and commitment to outstanding Customer Service Sound knowledge on the deposit services industry, our internal banking platforms and other transactional systems. Ability to motivate and engage people in a rapid growth environment. Robust problem solving and process improvement abilities. Strong attention to detail. Strong knowledge of regulations affecting the business such as but not limited to Privacy (PIPEDA), Deposit Type Instruments Regulations (DTIR), CDIC, CRA reporting, FCAC complaint handling, pension and registered plan regulations and Legislative compliance. Strong oral and written communication skills. Ability to work independently or within group or team environments. Very strong organizational & time management skills, able to manage deadlines, be detail driven, and have the ability to multitask. Proficiency with MS Office (specifically Word & Excel) Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment. What we offer (For full-time permanent roles) Competitive discretionary bonus✨ Market leading RRSP match program