Guest Service Agent

Guest Service Agents are responsible for providing outstanding service to all our guests throughout their entire stay.

Job duties of this position include :

• Greeting customers with a warm and engaging smile.
• Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
• Computes bills and assists guests in making payments.
• Promptly answers the telephone-using positive and clear communication.
• Checks on any unresolved departures.
• Reviews special requests for incoming arrivals, communicating promptly with Housekeeping any special requests.
• Keeps front desk and lobby area tidy.
• Observe and report security issues to management immediately.
• Remains calm and alert, especially during emergency and/or heavy hotel activity.
• Fields guest complaints and inquiries.
• Actively engages in the signature training program.
• Completes daily check lists and clearly communicate through daily pass on with colleagues.
• Recommend and book activities and restaurants.

Prerequisites : Education : Must have minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.

Benefits & Perks :

• We offer competitive wages with a wage increase after 3 months, 6 months and annually based on the results of a performance review.
• We have a comprehensive group medical plan after 6 months of full-time employment.
• Discounts at all sister properties, in Canmore, Calgary, and Whistler.
• Referral bonus where you can earn up to $500 per referral.
• Summer bonus program

We provide fully furnished subsidized shared accommodation all within walking distance to work for only $15/day. The units consist of apartments, condos, and houses with 2-3 bedrooms. All units are equipped with their own bathroom/s, full sized kitchen, and in-suite laundry. All bedrooms and living rooms are fully furnished with the essentials, including free internet and cable. Occupancy in the units is limited to ensure a comfortable living environment. Smaller units have a maximum of 2-3 people with 1 bathroom and the larger units have a maximum of 4-5 people with 2-3 bathrooms.

Clique Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Salary : $18.00-$19.95 per hour

Benefits :

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay
• Retention bonus

Ability to commute/relocate:

• Canmore, AB: reliably commute or plan to relocate before starting work (required)

Experience :

• Front desk: 1 year (required)

Work Location: In person