Night Audit (Private Bedroom Staff Housing

Guest Services Night Auditor

Basecamp Properties, Canmore

About Basecamp

Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore & Banff, Alberta and Revelstoke & Golden, British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the mountains.

Position Overview

Salary : $18.00-$20.00 per hour

Location: Northwinds by Basecamp

Start Date: May

Shifts: 8-hour - 11:00pm to 7:00am

Key Responsibilities

• Respond to guest inquiries, concerns, complaints, and emergencies.
• Reconcile all accounts in a timely manner.
• Manage the property’s booking management system, ensuring that bookings are carried out in the most efficient manner for housekeeping services, property revenue potential and guest satisfaction.
• Addressing issues brought forward by current or past guests and resolving them in a manner that provides the best outcome for both the guest and the property.
• Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards.
• Report any damages or repairs to the maintenance department.
• Maintain cleanliness and organization of work areas such as front desk, property entryways, common areas, etc.
• Always greet guests in a friendly and professional manner according to Basecamp Property Management Ltd standards.
• Monitor properties at night to ensure security and quiet hour compliance.
• Comply with the Basecamp Property Management Ltd policies, procedures, and Code of Ethics.
• Uniform and personal appearance are kept clean and professional and are in accordance with the Basecamp Property Management Ltd standards.

Skills and Experience

• Ability to effectively deal with internal and external customers.
• Ability to read, listen and communicate effectively in English; both verbally and written.
• Ability to accurately input information using Hotel Property Management Software.
• Must be flexible to work various shifts throughout the week.
• Must have the mobility to climb stairs throughout the day and be able to lift 40lb.

Requirements :

• Demonstrate organizational skills and strong attention to detail.
• Able to work well independently with little supervision.
• Ability to work under pressure in a fast-paced environment.
• Take initiative in solving problems.
• Excellent guest services skills.
• Promote positive relationships in communication and cooperation with all co-workers and guests.
• Must be proficient with the use of computers and telephones, including the use of Property Management Systems.
• Must have a valid driver’s license with clean driver’s abstract.

Why Work for Us?

• Quarterly bonus.
• We offer staff accommodation for full-time (must have a "negative" criminal record check).
• We have a great health benefits plan for full-time.
• Family and Friends discount at Basecamp.
• We offer competitive wages.
• There is room for advancement in our growing company.
• We have a friendly atmosphere.
• We believe in working hard and having fun!

Salary : $18.00-$20.00 per hour