Hotel Reservation Agent - PT

Position SummaryUnder the general direction of the Hotel Assistant Guest Service Manager, this position is responsible for the promotion, sales and booking of hotel accommodation while contributing to a safe and welcoming work environment. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.Key Accountabilities: Answers calls, faxes and emails; checks availability; offers recommendations Quotes room rates; books rooms Provides travel information, local tourism information and attractions Provides information n on the resort: upcoming shows, special events and promotions Promotes hotel packages including all areas of the resort Up-sells to increase revenues Explains the cancellation policy Sends out confirmation notices; accepts payment and gives refunds Handles group enquiries or forwards to Sales Liaises and communicates effectively with all appropriate operational departments Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members Ensures compliance with licensing laws, health and safety and other statutory regulations All other duties as assigned. Education and Qualifications High School Diploma; Post Secondary hospitality or hotel education or suitable combination of education and experience Reservations experience an asset Basic computer Skills: Microsoft Word, Excel. Internet Knowledge of the area and surrounding attractions Working knowledge of reservations system to perform taking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc Must have working knowledge of voucher procedures, gift certificates Ability to exceed internal and external customer expectations through timely, effective and service oriented communication Bilingualism (French and English) is required Work Environment Considerations Regular hotel and back office environment, sitting for long periods of time, non-traditional work hours