Manager, Solutions Delivery

Job Type: Permanent Reference code: 126212 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB Our Purpose At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization. By living our Purpose, we will make an impact that matters. Be encouraged to deepen your technical skills…whatever those may be Partner with clients to solve their most complex problems Experience MyFlex and an agile work environment where work is what you do not where you do it --Our Solution Delivery Operations team offers an investigative approach to modernizing IT functions. We help our IT team enhance quality, efficiency and effectiveness of the Solution Delivery function, process and internal controls. Are you a leader that is passionate about making a difference? Take a look at this exciting position.What will your typical day look like? This role will work within a lean, dedicated team to deliver solutions while ensuring our instance stays aligned to our internal best practices. This person should have a strong technical foundation matched with a focus on customer experience and a collaborative spirit and talent for building strong relationships. In this interesting and diverse role, you will: Utilize best practices for defining business capabilities, understanding core requirements, designing technical solutions, and managing ongoing support. Be able to work with many other ServiceNow professionals across the globe to provide input on setting standards and path forward to collectively deliver solutions internally within Deloitte. Manage the ServiceNow release strategy. Manage the quality of backlog and be accountable to it. Serve as the IT product manager for ServiceNow platform and partner cross functionally to ensure systems integrate and operate as designed and intended to support process execution. Understand system limitations and collaborate with the architects to produce alternate solutions. Drive ServiceNow upgrade planning and execution. Product management or product ownership experience as a technical lead, technical manager, or technology owner. Enough about us, let’s talk about you: Required: Bachelor’s degree in computer science or a related field. Minimum 4+ years of experience in ServiceNow. Minimum 3+ years of experience in supervisory or people management functions. Good understanding of IT Security standards, policies, procedures. Excellent communication, leadership, and problem-solving skills. Ability to effectively prioritize and manage multiple projects simultaneously. Proven track record of successfully implementing ServiceNow solutions. Experience with at least 2 of following areas of the ServiceNow platform: ITSM (IT Service Management), SPM (Strategic Portfolio Management), CSM (Customer Service Management), HRSD (HR Service Delivery), LSD (Legal Service Delivery), ITAM (IT Asset Management), Virtual Agent. The ability and willingness to be hands-on with the platform as necessary to ensure group success. Experience in Agile methodology (SAFe/Scrum) and working with global teams. Preferred: Prior experience in professional services environment or demonstrated ability in solution or enterprise architecture. ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist (CIS) certification is an asset. Total Rewards The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure. Our promise to our people: Deloitte is where potential comes to life. Be yourself, and more. We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance. You shape how we make impact. Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be. Be the leader you want to be Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want. We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.