Senior Product Owner

Description Manulife is on a journey to become a customer obsessed, digital leader; we’re redefining, and we need you! Individual Insurance Canada (IIC) has designed the broadest product shelf and offer the most innovative tools to help our customers every step of the way. We have a clear vision of our strategy, and the result will be exceptional experiences for our customers.The Individual Insurance Product Owners are part of the IIC Operations Transformation & Delivery team responsible to establish our go-forward Agile organization on our quest to achieve our Mission: “”.What role will I play? As a Senior Product Owner within the Guaranteed Investment Product and Distributor Services Value-Stream, you will work closely with a team of Product Owners, delivery teams and Business partners to deliver insurance products, services and capabilities to our customers and advisors. This is a fast paced, changing environment where every day brings something new, and innovative ideas are encouraged. Your contributions will help evolve the customer and advisor experience through simplified and intuitive design; putting the client’s needs first by providing the right tools and solutions to facilitate a positive digital experience. In our quest to enhance and deliver new digital and self-service capabilities for our customers and advisors, your collaborative nature will bring together internal players from various functions including, but not limited to Technology, Sales, Marketing, Compliance and Operations. You possess an excellent balance of analytical, communication, and leadership skills and are comfortable challenging others to continually improve our offering. As a Senior Product Owner, you will be responsible for:defining, planning and delivery of products, services and capabilities for features/epicsexplaining the ‘What’ and ‘Why’ of the features to the delivery squad and stakeholders through use of storyboards and other tools availablecreate and refine user stories in collaboration with stakeholders while maintaining and continuously prioritizing product and release backlogclearly identifying acceptance criteria, assumptions, risks and dependencies along with owning the acceptance testing in conjunction with business partnersconducting analysis and incorporate findings, feedback and insights from customer and business researchfacilitating discussions with stakeholders regarding features in development, obtaining feedback, to make decisions on MVP and adjust user stories accordingly to close the feedback loop with stakeholdersdeveloping and maintaining appropriate tracking and reporting of features post-launch to evaluate future investmentsupport, advise and mentor more junior product ownersWho are you? You don’t like to sit idle, and enjoy working in fast-paced environments – you tend to gravitate to roles where every day can present something newYou obsess about customers, seeking ways to listen, engage and act for their benefitYou think big, with a constant curiosity to discover ways to use an agile mindset and enable the business to achieve its outcomesYou thrive in teams establishing relationships, believing getting it done together drives innovationYou take ownership with an ambitious mindset that builds solutions, focusing on what mattersYou do what is right, working with integrity and speaking out when neededYou share your humanity, building a diverse and inclusive work environment for everyoneExperience and Qualification:5-7 years of relevant work experienceKnowledge and experience working with scrum/agile framework along with common tools such as Confluence, JIRA, release planningExperience working in the Investments industry, focused on Guaranteed Investment ProductsExperience working with customer websites and technology within the Manulife environment.Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities.Excellent verbal & written communication skills including the ability to clearly articulate business needs to technical resourcesAbility to influence and resolve conflict without having direct authority; confidence to raise issues as requiredAbility to foster positive relationships and optimally lead various sized groups to attain collaborative and innovative solutionsProactively identify potential problems to prevent unfavorable outcomesAdaptable and extraordinary aptitude for change; reprioritize conflicting workloads and deliverablesAbility to empower, coach and mentor individuals and teamsWhat can we offer you? A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.