.. equivalent is highly desirable. Salesforce PD1 & PD2 Certifications are Required. Working Arrangements We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in .. read more
Why you would want to work on our team
- Our Mission - Promote an active, athletic lifestyle that inspires healthy families and strengthens community relationships.
- Our Foundational Values - Talented, honest, and passionate people, working together to win, and do the right thing - every time!
- All the other stuff - great work environment, benefits, and compensation.
Our benefits package includes : Medical, Dental, Vision, Short
- and Long-Term Disability, Life Insurance
FSA (Medical and Dependent Care), HSA
Paid Vacation, Paid Holidays, Floating Holiday, and Paid Absence/Sick Time
401(k) Plan, with 3% annual Company Contribution
75% Employee discount on product
Clean, climate-controlled work environment
Casual dress code no uniforms!
Schedule : Monday-Friday, 8:00AM-5:00PM
Job Purpose : Develop, train, & coordinate the implementation of sales and marketing information to support the selling efforts of the Canadian ASB Field Sales Team & CCM North American Field Sales Team in a fast paced, dynamic, energetic environment. Primary focus will be supporting sales efforts of our Freestyle Custom programs via our eCom custom platforms. This role requires a self-starter who is comfortable taking the initiative, has keen problem-solving skills, and has the unique ability to think on their feet.
Duties and Responsibilities :
- Organize & educate customers and sales representatives on the latest sales and marketing collateral regarding products, services, & programs.
- Become an expert in educating and training customers on best practices and features available across all B2B eCom platform assets.
- Coordinate the shipping and receiving of all customer & rep samples and returns in and out of the Canadian office with Customer Service & Sales Management.
- Become an expert on all features and best practices for utilizing the sales portals (Qlik programs) and educating sales teams on the platform.
- Ensure shared drives and all website content is accurate and functioning properly. Work with proper internal departments to request any modifications using the proper project ticketing systems.
- Connect regularly with customer in your assigned sales area to assist Field Sales team in building connections to drive revenue.
- Research and develop data base of end user sport associations and leagues for direct marketing campaigns.
- Conduct competitor research and general market trend on relevant products and services for product development team.
- Demonstrate professional phone etiquette with internal and external customers.
- Provide product specification information, pricing, and product availability to assist sales reps and customers with order selection.
- Proactively assists customers, sales reps, members of management team, or coworkers with inquiries, request for information, or resolution of complex issues.
- Able and willing to act as a general sales support resource for any and all day-to-day activities across internal departments for Canadian customers.
Skills / Qualifications :
- University or College Degree.
- 1-3 years related professional sales or customer service experience preferably in the custom sportswear business.
- Strong computer skills (Microsoft 365, social media, & web-based project management software).
- Must be able to handle detailed information in a fast-paced environment with ability to handle difficult and stressful situations in a professional manner.
- Excellent communication skills (written, oral) must follow through on issues to ensure customer satisfaction.
- Excellent listening skills.
- Excellent organizational skills with the ability to prioritize work and multi-task.
- Excellent telephone communication skills.
- Must be flexible and willing to accept change.
- Must be able to work in a team environment and maintain a positive attitude.
- Works productively without supervision.
- Display a mastery of Customer Service skills.
Job Qualifications
- Applicants have rights under Federal Employment Laws which can be found at the following sites by holding the Ctrl button and clicking on the link:_
- Family and Medical Leave Act _
- EEO _
- Employee Polygraph Protection _
- E-Verify _
- Right to Work _
Benefits :
- Dental care
- Life insurance
- RRSP match
- Store discount
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kitchener, ON N2R 1J4: reliably commute or plan to relocate before starting work (required)
Education :
- Bachelor's Degree (preferred)
Experience :
- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: Hybrid remote in Kitchener, ON N2R 1J4