Compliance Coordinator

REPORTS TO: General ManagerMANAGES:  N/A LOCATION: Ottawa, ON, Canada The Compliance Coordinator will be responsible for the coordination and compliance of work, supporting the Program Manager of each project assigned, from the initiation of the claim to the completion of the file.  Why Join the Paul Davis Team? Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 380 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.  The promise of our Brand – to always deliver truth – is what we stake our reputation on and what those who engage with our company can and should expect from us. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission, and Values to be more than just a service provider – our company roles are pivotal to the success of the franchise.   Values: ·        Deliver what you promise. ·        Respect the individual.  ·        Have pride in what you do.  ·        Practice continuous improvement. Vision:“ To provide extraordinary care while serving people in their time of need.” Mission: “To provide opportunities for great people to deliver Best in Class results.” Scope of Daily WorkLiaising with Project Managers before the project starts to obtain a complete understanding of what work needs to be performed and maintain regular contact for project changes. Clearly communicate all job requirements including but not limited to, job schedules, work plans, abatement requirements, damage control procedures, job site layout, sampling, reporting, and emergency mitigation necessities.Support the Project Manager in assigning/scheduling the work, giving the homeowner confidence that we are involved in all aspects of the job.Generating work orders to complete necessary tasks in a timely manner.Maintain ownership of incoming and outgoing communications with client and stakeholders related to each assigned job.Ensure jobs and resources are properly scheduled to ensure maximum efficiency.Understand how insurance claims are processed to ensure that the company meets or exceeds scorecard targets. Auditing each job file to ensure it includes a signed Work Authorization,  Preliminary Inspection Report, moisture readings, pictures, equipment tracking, status updates, and other documentation and compliance tasks as required. Practice immediacy by responding to all phone/email/online requests within 2 hours.  To provide a calming approach whilst dealing with conflict resolution. Building relationships with property managers and other potential clients. Being part of the “On-Call Team” Skills & KnowledgeTo be up to the exciting challenge of the Compliance Coordinator role, you must have a professional profile that includes:Excellent interpersonal, communication, and team player mindset.Customer-centric attitudeAbility to manage multiple projects whilst making sure the customer is taken care of. The ability to handle conflict and think on your feet.Must be able to make confident decisions and defend them to others. Achieve monthly department targets and KPI’s.Highly organized with the ability to prioritize.Advanced ability to influence, persuade, and negotiate project resources to achieve desired outcomes.Advanced proficiency to develop and maintain relationships with project stakeholders. Possess a continuous improvement and quality mindset along with a desire to seek and incorporate best practices and technologies to optimize project delivery and deliver value to the client.Computer proficiency in MS Office applications in particular – MS Excel, MS Outlook, along with the ability to quickly learn new applications. Maintain a level of confidentiality.Must maintain a clear criminal record, valid driver’s license, insurance, and reliable vehicle.All other duties as assigned.Compensation & BenefitsLeadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities. Monthly cross-training opportunities to advance your career. Health, dental and vision insurance - 84% paid by the employer / 15% paid by the employee. Referral program - $2050 for hired referrals. Great culture and team dynamic -"Recognizing the Extraordinary Program", Team building & events.iPhone/Laptop provided.Salary range depending on experience.